Tierra Smoot
Summary
Dedicated Bail Agent with in-depth knowledge of U.S. criminal and civil law. Efficient multitasker skillful in prioritizing work and liaising with court clerks, investigation agencies and police officers. Exceptionally talented at collecting and assessing information on client's whereabouts by tracking credit card usage, phone records and credit reports. Ethical and understanding with exceptional interpersonal communication traits. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Bail Agent
Philadelphia Municipal Court
12.2023 - Current
- Reduced instances of forfeited bonds by implementing stricter client screening processes and follow-up protocols.
- Assisted clients in understanding their rights under state laws regarding bail bond agreements, promoting transparency and trust.
- Implemented new software tools to improve record-keeping accuracy and streamline administrative tasks.
- Enhanced client satisfaction by providing timely and efficient bail bond services.
- Collaborated with a diverse range of professionals including attorneys, judges, and court clerks for seamless case management.
- Supported families during emotionally challenging times by offering compassionate guidance throughout the bail process.
- Managed office operations efficiently, maintaining organized records of all transactions and correspondence.
- Safeguarded company assets by conducting thorough risk assessments before issuing bonds.
- Streamlined the bond process for faster results through effective communication with clients and court personnel.
Lead Customer Service Supervisor
WAWA
03.2019 - 11.2023
- Managing associates - Handling safe transactions in addition to loans given to associates -Scanning in vendors -Training Customer Service staff
Customer Service Associate
Wawa
01.2018 - 03.2019
- Greeting and interacting with customers to provide an enjoyable shopping experience.
Lead Customer Service Supervisor
Courtyard By Marriott
04.2016 - 12.2017
- Perform all check in and check out tasks.-Inform customers about payment methods and verify their credit card transactions.-Welcome guests upon arrival and assign rooms.
Education
High School Diploma -
Communications Technology High School
Philadelphia, PA06.2014
Skills
- Leadership
- Communication
- Organizing
- Attention to Detail
- Critical Thinking
- Problem solving
- Cash Management
- Valid Driver's License
- Bail bond processing
- Bail Knowledge
- Strong Work Ethic
- Business Consulting
Hobbies and Interests
- Reading
- Writing
Timeline
Bail Agent
Philadelphia Municipal Court
12.2023 - Current
Lead Customer Service Supervisor
WAWA
03.2019 - 11.2023
Customer Service Associate
Wawa
01.2018 - 03.2019
Lead Customer Service Supervisor
Courtyard By Marriott
04.2016 - 12.2017
High School Diploma -
Communications Technology High School
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