Summary
Overview
Work History
Education
Skills
Timeline
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Tierra Starks

St Louis,MO

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience

Work History

Patient Coordinator

Aspen Dental
12.2023 - Current
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Verified patient insurance eligibility and entered patient information into system.

Customer Service Representative

CareStL
12.2010 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Riverview Gardens High
318 Shelly Dr
05.2006

Skills

  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Electronic records management

Timeline

Patient Coordinator

Aspen Dental
12.2023 - Current

Customer Service Representative

CareStL
12.2010 - 12.2023

High School Diploma -

Riverview Gardens High

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Tierra Starks