Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Hi, I’m
Tierra Taylor
Detroit,MI
Summary
Overview
16
years of professional experience
1
Certification
Work History
StockX
Team Captain of Operation and Supply Chain
11.2023 - Current
Job overview
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Reported issues to higher management with great detail.
- Ensured compliance with industry regulations by staying updated on relevant SOPs and policies.
- Provided comprehensive training to production staff on quality control procedures, enhancing their understanding and skill set.
- Monitored performance metrics closely and provided timely feedback to staff on areas requiring attention or improvement, promoting a culture of continuous learning and development.
- Identified root causes of recurring issues through detailed analysis, working closely with relevant teams to implement corrective actions swiftly.
- Streamlined communication channels between departments for timely resolution of any concerns affecting product quality or customer satisfaction levels.
- Investigated customer complaints in and performed corrective actions to resolve quality issues.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
StockX
Quality Assurance Specialist
09.2022 - 11.2023
Job overview
- Provided regular updates to team leadership by communicating consistency problems or production deficiencies.
- Contributed to product innovation by suggesting quality improvements based on testing feedback.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by using Encore and WMS QA process where appropriate.
- Handled escalated emails "tasks" efficiently, finding satisfactory resolutions for both customers and company alike.
Stock X
Transportation Claims Analyst (Supply Chain/ Inv)
12.2020 - 09.2022
Job overview
- Received damage or empty packages from inbound team
- Investigated and resolved any packages with carrier issue
- Assist with any loss prevention issues
- Use Salesforce and Dynamic to communicate with sellers
- Investigate any fraud or thief issue within the AC
- Working with other teams across the network to resolve shipping issues
- Log all orders that has come through the AC with any shipping issue to be claim or to be investigated for fraud or theft.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Assisted in implementing new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
Stock X
Inventory Specialist
10.2019 - 12.2020
Job overview
- Handle daily intake of sneakers, and streetwear items for inventory
- Properly input and edit items into inventory using Google Docs
- Monthly inventory cycle counts
- Manage all clerical responsibilities for the team to operate properly
- Creating pick list and verification spreadsheet for daily sells
- Creating labels for inventory locations, inventory items and inventory sales
- Maintain inventory area, keeping area organized to make daily task easier for team
- Put away all inventory items and properly locating on spreadsheets for future sells
- Connect with other team member on supplies that needs replenishing
- Prep and lead team during inventory Audits
- Train new team members
- E.O.D daily summary.
Shinola
Inventory Coordinator
03.2018 - 10.2019
Job overview
- Performed full inventory counts every 6 months
- Weekly inventory cycle counts
- Investigated and resolved variances in timely manner
- Managed all related documentation and records for department
- Worked with Shinola supervisors and team members to understand supply needs and bring levels within desired tolerances
- Daily use of pallet jacket
- Purchase supplies in timely manner for daily task to be completed properly
- Count and record all incoming daily Inventory for store sells
- Request any low inventory items that will help store reach monthly goal
- Organize all inventory areas, so sale associates can quickly find items to enhance guest experience
- Daily use of MS Excel to request supplies and inventory needs
- Communicate any inventory discrepancies that needs to be corrected or investigated with Loss Prevention
- Ship and receive Customer purchases, Transfer Orders, and Supply Orders in timely manner
- Daily use of AX to create, and accept Transfer Order for store to store transfers and store to Distribution Center transfer to keeping track of incoming and outgoing Inventory items
- Daily use of AX to keep tracking inventory item availability, and to check for any discrepancies with store on hand inventory.
Shinola
Sale Associate Service Team Lead
11.2017 - 03.2018
Job overview
- Worked with Shinola guest to resolve problems with their Shinola merchandise while providing exceptional customer service
- Organized repair area so guest can quick and easy experience
- Keep track and order any repair supplies needed
- Keep daily records of all guest receiving repair services
- Handle all minor watch repairs
- Daily use of monogram machine
- Communicate with guest repair expectation, Repair timing and educating guest n daily maintenance for merchandise
- Ship and receive guest repair
- In take of 20-60 repairs daily
Brennan Jewelry
Watch Repair Technician Manager
10.2016 - 11.2017
Job overview
- Provide exceptional customer service, while identifying and resolving watch and jewelry repair needs
- Balance all daily and monthly sells for store and each employee
- Maintain inventory and supply needs that is need for daily tasks
- Train new employee to be quick and efficient in learning how to repair minor watch and jewelry repair needs
- Create monthly schedules and monitor employees work performance
- Ship all major watch and jewelry repair to main store location
- Cash Handling
- Organize and merchandise repair area
- Increased Store sales
- Serviced 10-30 repairs daily.
Sheffield Manor
Activity Assistant
08.2016 - 03.2017
Job overview
Brennan Jewelry
Watch Repair Technician
10.2015 - 10.2016
Job overview
- Provide exceptional customer service, while identifying and resolving watch and jewelry repair needs
- Balance all daily sells for store
- Maintain inventory and supply needs that is need for daily tasks
- Ship all major watch and jewelry repair to main store location
- Cash Handling
- Organize and merchandise repair area and all sellable items
- Serviced 10-50 repairs Daily.
Harrell Family
Caregiver
08.2014 - 09.2015
Job overview
Heritage Manor Skilled Nursing And Rehab Center
Activity Assistant
08.2013 - 10.2014
Job overview
Love Culture Inc.
Sales Associate
09.2011 - 05.2013
Job overview
Meijer
Specialties Clerk
10.2008 - 01.2010
Job overview
Education
Catherine Ferguson AcademyDetroit, MI
High School Diploma
06.2008
University Overview
Skills
- Discrepancy investigations
- Documentation skills
- Research experiences
- Detail-oriented
- WMS
- Google Doc
- MS Excel, Word
- Skilled problem solver
- Inventory Management
- Warehouse Operations
- Operations Planning
- Quality Management
- Data Analysis
- Gladly
- Lost Receipt investigating
- Stale Report investigating
- Claim investigating
Certification
DOT Hazmat Awareness, Security & Function Specific
Timeline
Team Captain of Operation and Supply Chain
StockX
11.2023 - Current
Quality Assurance Specialist
StockX
09.2022 - 11.2023
Transportation Claims Analyst (Supply Chain/ Inv)
Stock X
12.2020 - 09.2022
Inventory Specialist
Stock X
10.2019 - 12.2020
Inventory Coordinator
Shinola
03.2018 - 10.2019
Sale Associate Service Team Lead
Shinola
11.2017 - 03.2018
Watch Repair Technician Manager
Brennan Jewelry
10.2016 - 11.2017
Activity Assistant
Sheffield Manor
08.2016 - 03.2017
Watch Repair Technician
Brennan Jewelry
10.2015 - 10.2016
Caregiver
Harrell Family
08.2014 - 09.2015
Activity Assistant
Heritage Manor Skilled Nursing And Rehab Center
08.2013 - 10.2014
Sales Associate
Love Culture Inc.
09.2011 - 05.2013
Specialties Clerk
Meijer
10.2008 - 01.2010
Catherine Ferguson Academy
High School Diploma
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