Tierra Taylor
Detroit
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Lead Supply Chain and Operations
StockX
01.2025 - Current
- Led team to optimize inventory management processes, enhancing operational efficiency.
- Mentored junior staff in best practices for customer service and product knowledge.
- Implemented strategies to improve order fulfillment accuracy and reduce processing times.
- Coordinated cross-functional communication between teams to streamline project execution.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Investigate problems, find roots causes, develop and implements solutions Operations and Supply Chain
- Coordinates delivery schedules and other supply needs.
- Review supply level of packaging materials and work with suppliers to bring in replenishment for daily operations.
- Establish team member staffing to meet daily demands
- Analyze production metrics to review team member performance, or any operational issues implementing solutions
Team Captain of Operation and Supply Chain
StockX
11.2023 - 01.2025
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Reported issues to higher management with great detail.
- Ensured compliance with industry regulations by staying updated on relevant SOPs and policies.
- Provided comprehensive training to production staff on quality control procedures, enhancing their understanding and skill set.
- Monitored performance metrics closely and provided timely feedback to staff on areas requiring attention or improvement, promoting a culture of continuous learning and development.
- Identified root causes of recurring issues through detailed analysis, working closely with relevant teams to implement corrective actions swiftly.
- Streamlined communication channels between departments for timely resolution of any concerns affecting product quality or customer satisfaction levels.
- Investigated customer complaints in and performed corrective actions to resolve quality issues.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
Quality Assurance Specialist
StockX
09.2022 - 11.2023
- Provided regular updates to team leadership by communicating consistency problems or production deficiencies.
- Contributed to product innovation by suggesting quality improvements based on testing feedback.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by using Encore and WMS QA process where appropriate.
- Handled escalated emails "tasks" efficiently, finding satisfactory resolutions for both customers and company alike.
Transportation Claims Analyst (Supply Chain/ Inv)
Stock X
12.2020 - 09.2022
- Received damage or empty packages from inbound team
- Investigated and resolved any packages with carrier issue
- Assist with any loss prevention issues
- Use Salesforce and Dynamic to communicate with sellers
- Investigate any fraud or thief issue within the AC
- Working with other teams across the network to resolve shipping issues
- Log all orders that has come through the AC with any shipping issue to be claim or to be investigated for fraud or theft.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Assisted in implementing new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
Inventory Specialist
Stock X
10.2019 - 12.2020
- Handle daily intake of sneakers, and streetwear items for inventory
- Properly input and edit items into inventory using Google Docs
- Monthly inventory cycle counts
- Manage all clerical responsibilities for the team to operate properly
- Creating pick list and verification spreadsheet for daily sells
- Creating labels for inventory locations, inventory items and inventory sales
- Maintain inventory area, keeping area organized to make daily task easier for team
- Put away all inventory items and properly locating on spreadsheets for future sells
- Connect with other team member on supplies that needs replenishing
- Prep and lead team during inventory Audits
- Train new team members
- E.O.D daily summary.
Inventory Coordinator
Shinola
03.2018 - 10.2019
- Performed full inventory counts every 6 months
- Weekly inventory cycle counts
- Investigated and resolved variances in timely manner
- Managed all related documentation and records for department
- Worked with Shinola supervisors and team members to understand supply needs and bring levels within desired tolerances
- Daily use of pallet jacket
- Purchase supplies in timely manner for daily task to be completed properly
- Count and record all incoming daily Inventory for store sells
- Request any low inventory items that will help store reach monthly goal
- Organize all inventory areas, so sale associates can quickly find items to enhance guest experience
- Daily use of MS Excel to request supplies and inventory needs
- Communicate any inventory discrepancies that needs to be corrected or investigated with Loss Prevention
- Ship and receive Customer purchases, Transfer Orders, and Supply Orders in timely manner
- Daily use of AX to create, and accept Transfer Order for store to store transfers and store to Distribution Center transfer to keeping track of incoming and outgoing Inventory items
- Daily use of AX to keep tracking inventory item availability, and to check for any discrepancies with store on hand inventory.
Sale Associate Service Team Lead
Shinola
11.2017 - 03.2018
- Worked with Shinola guest to resolve problems with their Shinola merchandise while providing exceptional customer service
- Organized repair area so guest can quick and easy experience
- Keep track and order any repair supplies needed
- Keep daily records of all guest receiving repair services
- Handle all minor watch repairs
- Daily use of monogram machine
- Communicate with guest repair expectation, Repair timing and educating guest n daily maintenance for merchandise
- Ship and receive guest repair
- In take of 20-60 repairs daily
Watch Repair Technician Manager
Brennan Jewelry
10.2016 - 11.2017
- Provide exceptional customer service, while identifying and resolving watch and jewelry repair needs
- Balance all daily and monthly sells for store and each employee
- Maintain inventory and supply needs that is need for daily tasks
- Train new employee to be quick and efficient in learning how to repair minor watch and jewelry repair needs
- Create monthly schedules and monitor employees work performance
- Ship all major watch and jewelry repair to main store location
- Cash Handling
- Organize and merchandise repair area
- Increased Store sales
- Serviced 10-30 repairs daily.
Activity Assistant
Sheffield Manor
08.2016 - 03.2017
Watch Repair Technician
Brennan Jewelry
10.2015 - 10.2016
- Provide exceptional customer service, while identifying and resolving watch and jewelry repair needs
- Balance all daily sells for store
- Maintain inventory and supply needs that is need for daily tasks
- Ship all major watch and jewelry repair to main store location
- Cash Handling
- Organize and merchandise repair area and all sellable items
- Serviced 10-50 repairs Daily.
Caregiver
Harrell Family
08.2014 - 09.2015
Activity Assistant
Heritage Manor Skilled Nursing And Rehab Center
08.2013 - 10.2014
Sales Associate
Love Culture Inc.
09.2011 - 05.2013
Specialties Clerk
Meijer
10.2008 - 01.2010
Education
High School Diploma -
Catherine Ferguson Academy
Detroit, MI06.2008
Skills
- Discrepancy investigations
- Documentation skills
- Research experiences
- Detail-oriented
- WMS
- Google Doc
- MS Excel, Word
- Skilled problem solver
- Inventory Management
- Warehouse Operations
- Operations Planning
- Quality Management
- Data Analysis
- Lost Receipt investigating
- Coaching and mentoring
- Stale Report investigating
- Claim investigating
- Shrink Investigation
- Performance monitoring
- Schedule management
- Task delegation
- Strategic planning
- Budget management
Certification
DOT Hazmat Awareness, Security & Function Specific
Timeline
Team Lead Supply Chain and Operations
StockX
01.2025 - Current
Team Captain of Operation and Supply Chain
StockX
11.2023 - 01.2025
Quality Assurance Specialist
StockX
09.2022 - 11.2023
Transportation Claims Analyst (Supply Chain/ Inv)
Stock X
12.2020 - 09.2022
Inventory Specialist
Stock X
10.2019 - 12.2020
Inventory Coordinator
Shinola
03.2018 - 10.2019
Sale Associate Service Team Lead
Shinola
11.2017 - 03.2018
Watch Repair Technician Manager
Brennan Jewelry
10.2016 - 11.2017
Activity Assistant
Sheffield Manor
08.2016 - 03.2017
Watch Repair Technician
Brennan Jewelry
10.2015 - 10.2016
Caregiver
Harrell Family
08.2014 - 09.2015
Activity Assistant
Heritage Manor Skilled Nursing And Rehab Center
08.2013 - 10.2014
Sales Associate
Love Culture Inc.
09.2011 - 05.2013
Specialties Clerk
Meijer
10.2008 - 01.2010
High School Diploma -
Catherine Ferguson Academy