Tierra Towne
Citrus Heights,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Chat Expert
Nike
10.2022 - Current
- Communicate with members and employees to answer questions, provide/explain information, and address complaints
- Chat with 5 members at once
- Assist members in a timely manner
- Assist members with resolving Nike app errors (troubleshooting)
- Recorded members product ideas, concerns and provided info to the proper team
- Assist members with styling recommendations
- Process exchanges, return or any other post purchase concerns
CUSTOMER SUPPORT REPRESENTATIVE
Hunter Douglas
02.2021 - Current
- Locate and correct data entry errors and correct them.
- Operate telephone switchboard to answer, screen, or forward calls, providing information and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explaininformation, take orders, and address complaints
- Review les, records, and other documents to obtain information to respond to requests.
- Order materials, supplies, and services.
- Hear and resolve complaints from customers.
FRONT DESK ATTENDANT
California Family Fitness
07.2018 - 03.2020
- Greeted, checked in and verified identities of guests.
- Made and confirmed reservations for workout classes.
- Recorded guest comments or complaints, referred customers to managers as necessary.
- Cleaned and maintained lobby and common areas, such as restocking supplies and organizing apparel.
- Received payment and recorded receipts for services.
- Scheduled space or equipment for special programs and prepared lists of participants.
SERVICE ASSOCIATE
GUEST, European Wax Center
10.2018 - 01.2019
- Greeted, made and confirmed reservations.
- Kept records of room availability and guests' accounts, manually or using computers.
- Recorded guest comments or complaints, referring customers to managers as necessary.
- Reviewed accounts and charges with guests during the check out process.
- Cleaned and maintained lobby and common areas
- Recommend, selected, and helped locate or obtain merchandise based on customer needs and desires.
Education
Associate of Arts -
American River College
Sacramento, CAHigh School Diploma -
Inderkum High School
Sacramento, CA05.2017
Skills
- High-Volume Environments
- Multitasking
- Microsoft Word, Powerpoint, Excel
- 10-key data entry
Timeline
Chat Expert
Nike
10.2022 - Current
CUSTOMER SUPPORT REPRESENTATIVE
Hunter Douglas
02.2021 - Current
SERVICE ASSOCIATE
GUEST, European Wax Center
10.2018 - 01.2019
FRONT DESK ATTENDANT
California Family Fitness
07.2018 - 03.2020
Associate of Arts -
American River College
High School Diploma -
Inderkum High School
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