Tierra Turner
Dayton,OH
Overview
10
10
years of professional experience
Work History
Cna
Agency Staffing
12.2023 - Current
- Assisted patients with daily living activities.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Patient Access Specialist
Premier Health
10.2022 - 12.2023
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Banquet Server
LGC Hospitality
05.2017 - 03.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided set up and take down service for banquet events.
- Worked beside chefs and kitchen staff to ensure plates were delivered to correct tables.
Home Health Aide
Home Care Assistance
03.2022 - 10.2022
- Helped patients with personal hygiene through bathing, grooming, and toileting assistance when necessary.
- Kept a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties.
Customer Service Representative
Trugreen
02.2021 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with receiving applications for their lawn.
- Promoted sales and packages within the company.
Customer Service Representative
LBrands
09.2019 - 01.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Worked with Microsoft programs.
- Utilized multitasking skills to minimize hold times for customers.
- Assisted with placing orders, answering questions about products, processing refunds and/or payments as needed. and used the best of my ability to resolve customer complaints in store or online.
Team Member
MCDONALDS
08.2014 - 10.2016
- Handled cash register, took orders, prep/cook food, provided customer service.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Nursing Administration
Sinclair Community College
High School Diploma -
Northmont High School
Englewood, Oh05.2017
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- CPR
Timeline
Cna
Agency Staffing
12.2023 - Current
Patient Access Specialist
Premier Health
10.2022 - 12.2023
Home Health Aide
Home Care Assistance
03.2022 - 10.2022
Customer Service Representative
Trugreen
02.2021 - 09.2021
Customer Service Representative
LBrands
09.2019 - 01.2021
Banquet Server
LGC Hospitality
05.2017 - 03.2023
Team Member
MCDONALDS
08.2014 - 10.2016
Nursing Administration
Sinclair Community College
High School Diploma -
Northmont High School
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