Tierra Ward
Columbus,OH
Summary
Detail-oriented financial and care professional with experience in fraud review, customer verification, and home health support. Known for clear case documentation, strong judgment, and maintaining safety, compliance, and patient comfort while balancing priorities in fast-paced environments.
Overview
7
7
years of professional experience
Work History
HOME HEALTH AIDE
Caring Hearts Home Care
Columbus
06.2023 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Developed engaging activities to stimulate cognitive functions in patients.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Maintained clean, safe home environment, minimizing risk of falls and accidents for patients.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Monitored health status in managed home care, supporting effective care delivery for clients.
- Coordinated and scheduled medical appointments to ensure timely access to care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
REG-E CLAIMS ANALYST I
Discover Card
09.2021 - 03.2024
- Assist in detecting fraudulent activity in consumer and business accounts, then take the appropriate actions to avoid future losses to the customer and the bank.
- Also observing claim patterns in consumer history in order to detect claim abuse.
- Provided solutions to customers to prevent future fraud.
- Thoroughly and concisely documenting any relative information discussed on interactions with the customers.
- Notified customers of reasons for terminating business ties due to risks to the financial institution.
- Engaged with branch staff to ensure adherence to banking policies.
ELECTRONIC MONEY MOVEMENT, FRAUD INVESTIGATIONS ANALYST II
JPMorgan Chase
Columbus
01.2020 - 09.2023
- Contacted Chase customers to verify validity of electronic transactions, ensuring account integrity.
- Processed low to high dollar wires, identifying links between sender and recipient to combat fraud.
- Preventing future fraud by deactivating online access and restoring customer profiles after eliminating all threats.
- Censored online activity to detect online break-ins and suspicious activity, enhancing security measures.
- Navigated Lexis Nexis database and Innovis to gather relevant information for investigations.
- Skills: Utilizing common sense and excellent judgment to prevent losses to the bank.
- Able to meet service levels by maintaining a high pace.
- Conducting thorough research and paying close attention to detail to avoid errors.
Education
High School Diploma -
Academic Acceleration Academy
Columbus, Ohio02-2011
Some College (No Degree) - Nursing
American Institute of Alternative Medicine
Columbus, OH10-2026
Skills
- Patient Safety
- Health Monitoring
- Patient monitoring
- Detail orientation
- Data Entry
- Problem-solving
- Analytical thinking
- Adaptability
- Active Listening
- Dependability
- Expert in customer relations
Timeline
HOME HEALTH AIDE
Caring Hearts Home Care
06.2023 - Current
REG-E CLAIMS ANALYST I
Discover Card
09.2021 - 03.2024
ELECTRONIC MONEY MOVEMENT, FRAUD INVESTIGATIONS ANALYST II
JPMorgan Chase
01.2020 - 09.2023
High School Diploma -
Academic Acceleration Academy
Some College (No Degree) - Nursing
American Institute of Alternative Medicine