Tierra White

• Answering customer inquiries Receiving calls, emails, or chat messages from customers regarding technical issues with products or service
• Troubleshooting , diagnosing the root cause of technical problems by asking probing questions and analyzing symptom
• Documentation Recording customer interactions, details of the issue, and resolution in ticketing system
• Customer service focus maintaining a positive and professional demeanor while interacting with customers, addressing concerns promptly and effectively
• Implemented feedback from customer satisfaction surveys to improve service quality.

• Answer incoming customer calls , emails , and live chat regarding product information , account and order inquiries and general customer questions
• Resolve any issues in a timely manner and provide a provide a positive customer experience
• Troubleshooting product related issues
• Assist with placement of orders and refunds
• Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.

• Coordinates with Ascent Global Logistics & USA Jet (charter operations) on scheduling ad-hoc air cargo aircraft movements for contracted and non-contracted customers
• Tracked quality issues with external customers, suppliers, and internal plant operations.

• Assigns aircraft to awarded trips based on identifying size and weight of the cargo, the desired routing (domestic or International), and other variables (airport size, crew duty times, weather, etc.)

• Organizes and places bids for various air cargo lift operations through various computer-based systems (NavBlue, Cargo Management System, etc)

• Aids in the accommodations of all flight crew movements (hotel and car reservations, catering, other airport services, etc.)

• Arranged travel accommodations for groups, couples, executives , pilot crews
• Added special requests and reward program information into system, verifying inclusion in travel planning.
• Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

• Coordinate and monitor supply chain operations Proficient on PTM Board
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Tracked orders and notified customers of status or potential delays.
• Coordinated shipments and tracked progress to facilitate timely delivery.

• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions
• Displayed excellent problem-solving skills when addressing complex booking situations or guest concerns, enhancing overall customer satisfaction levels.
• Supported marketing efforts by promoting special offers or packages during the booking process.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.