Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIERRA WOODS

Houston,TX

Summary

Experienced with providing comprehensive senior care, including daily living assistance and emotional support. Utilizes strong communication and organizational skills to ensure high quality of life for clients. Knowledge of best practices in elderly care and track record of building trust with families and clients. Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes. Experienced with client relations, delivering high-quality service to meet healthcare needs. Utilizes effective communication and problem-solving skills to address client concerns. Track record of collaborating with teams to achieve positive outcomes. Security professional with proven track record in managing front desk operations and ensuring safety protocols. Known for reliability and adaptability in dynamic environments. Highly skilled in access control, visitor management, and conflict resolution, consistently fostering secure and professional atmosphere. Experienced with access control and visitor management. Utilizes strong communication and problem-solving skills to maintain secure environment. Knowledge of security protocols and procedures ensures efficient and safe operations. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Senior Care Provider

Elite Healthcare Staffing
09.2023 - Current
  • Assisted seniors in maintaining personal hygiene, including bathing, grooming, and dressing tasks.
  • Coordinated appointments and transportation for clients, promoting timeliness and organization in their schedules.
  • Ensured proper nutrition for clients by preparing balanced meals according to dietary restrictions or preferences.
  • Monitored vital signs and reported any changes or concerns to medical professionals promptly.
  • Facilitated communication between seniors and their healthcare providers, advocating for optimal treatment options when necessary.
  • Aided seniors with mobility issues through safe transfers, ambulation assistance, or adaptive equipment usage.
  • Provided emotional support to seniors during difficult times, fostering a sense of trust and security within the caregiver-client relationship.

Senior Care Provider

Elite Healthcare Staffing
09.2023 - Current
  • Assisted seniors in maintaining personal hygiene, including bathing, grooming, and dressing tasks.
  • Coordinated appointments and transportation for clients, promoting timeliness and organization in their schedules.
  • Ensured proper nutrition for clients by preparing balanced meals according to dietary restrictions or preferences.
  • Monitored vital signs and reported any changes or concerns to medical professionals promptly.
  • Facilitated communication between seniors and their healthcare providers, advocating for optimal treatment options when necessary.
  • Aided seniors with mobility issues through safe transfers, ambulation assistance, or adaptive equipment usage.
  • Provided emotional support to seniors during difficult times, fostering a sense of trust and security within the caregiver-client relationship.

EXECUTIVE ASSISTANT/ PARALEGAL

Alex Udorah law firm
02.2022 - 08.2023
  • Identified process improvement opportunities to enhance operational effectiveness and improve team productivity.
  • Build, manage, and develop a team comprised of [4] personnel.
  • Communicate with diverse clients, build rapport and long-term relationships, and achieve customer satisfaction metric.

EXECUTIVE ASSISTANT/ PARALEGAL

Alex Udorah law firm
02.2022 - 08.2023
  • Identified process improvement opportunities to enhance operational effectiveness and improve team productivity.
  • Build, manage, and develop a team comprised of [4] personnel.
  • Communicate with diverse clients, build rapport and long-term relationships, and achieve customer satisfaction metric.

HEALTH CARE REP

Teleperformance
05.2021 - 01.2022
  • Searching claims for healthcare workers solving issues or claims that need to be altered disputed or corrected.
  • Assisted senior management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Promoted patient advocacy by actively listening to their needs and working closely with the care team for resolution.
  • Provided excellent and professional service to ensure guest satisfaction.
  • Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments.
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
  • Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.

HEALTH CARE REP

Teleperformance
05.2021 - 01.2022
  • Searching claims for healthcare workers solving issues or claims that need to be altered disputed or corrected.
  • Assisted senior management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Promoted patient advocacy by actively listening to their needs and working closely with the care team for resolution.
  • Provided excellent and professional service to ensure guest satisfaction.
  • Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments.
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
  • Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.

SECURITY RECEPTIONIST

Allied universal
01.2019 - 12.2020
  • Typed skilled detailed daily reports.
  • Secured the chase tower building locked all doors and monitored the entire building. Did routine walk throughs the building.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Investigated computer security procedures violations and devised mitigation strategies.
  • Conducted security audits in order to identify flaws.
  • Kept track of how data files were used and regulated access to protect sensitive information.
  • Had an excellent attendance record and was always on time for work.

SECURITY RECEPTIONIST

Allied universal
01.2019 - 12.2020
  • Typed skilled detailed daily reports.
  • Secured the chase tower building locked all doors and monitored the entire building. Did routine walk throughs the building.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Investigated computer security procedures violations and devised mitigation strategies.
  • Conducted security audits in order to identify flaws.
  • Kept track of how data files were used and regulated access to protect sensitive information.
  • Had an excellent attendance record and was always on time for work.

CUSTOMER SERVICE REPRESENTATIVE

Advance Call Center Technologies
01.2018 - 12.2018
  • Correcting claims.
  • Helping customers with disputes, Canceling cards / and or transactions.
  • Responded to customer requests for products, services, and company information.
  • Used a consultative sales approach to understand customer needs and make relevant recommendations.
  • Kept accurate and current customer account data with manual form processing and digital information updates.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Answered customer calls promptly to avoid long wait times on hold.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

CUSTOMER SERVICE REPRESENTATIVE

Advance Call Center Technologies
01.2018 - 12.2018
  • Correcting claims.
  • Helping customers with disputes, Canceling cards / and or transactions.
  • Responded to customer requests for products, services, and company information.
  • Used a consultative sales approach to understand customer needs and make relevant recommendations.
  • Kept accurate and current customer account data with manual form processing and digital information updates.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Answered customer calls promptly to avoid long wait times on hold.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Diploma - Nursing

Fortis institute
Houston, TX
01.2021

Diploma - undefined

North Shore Senior High
Houston, TX
06.2017

Skills

  • Sales
  • Employee relations
  • Creative problem solving
  • Computer literate
  • Lead development
  • Training development
  • Healthcare staffing
  • Customer service
  • Training and development
  • Training and mentoring
  • Customer needs assessment
  • Medical terminology
  • Cold calling
  • Pre- Employment Screening
  • Housekeeping tasks
  • Dementia care
  • Compassionate caregiving
  • Social interaction
  • Nutritional planning
  • Feeding assistance
  • Medication management
  • Elderly assistance
  • Critical thinking
  • Organizational skills

Timeline

Senior Care Provider

Elite Healthcare Staffing
09.2023 - Current

Senior Care Provider

Elite Healthcare Staffing
09.2023 - Current

EXECUTIVE ASSISTANT/ PARALEGAL

Alex Udorah law firm
02.2022 - 08.2023

EXECUTIVE ASSISTANT/ PARALEGAL

Alex Udorah law firm
02.2022 - 08.2023

HEALTH CARE REP

Teleperformance
05.2021 - 01.2022

HEALTH CARE REP

Teleperformance
05.2021 - 01.2022

SECURITY RECEPTIONIST

Allied universal
01.2019 - 12.2020

SECURITY RECEPTIONIST

Allied universal
01.2019 - 12.2020

CUSTOMER SERVICE REPRESENTATIVE

Advance Call Center Technologies
01.2018 - 12.2018

CUSTOMER SERVICE REPRESENTATIVE

Advance Call Center Technologies
01.2018 - 12.2018

Diploma - Nursing

Fortis institute

Diploma - undefined

North Shore Senior High
TIERRA WOODS