TIERRA WRIGHT
HORN LAKE
Summary
Medical Assistant & Phlebotomist with experience enhancing patient care and operational efficiency. Proficient in blood collection, health records management, and patient education, contributing to improved healthcare outcomes.
Overview
5
5
years of professional experience
Work History
Line Officer
Desoto County Sheriff's Department
03.2024 - Current
- Increased overall situational awareness through constant communication with coworkers via radio devices.
- Conducted timely incident reports, ensuring accurate documentation of any suspicious activities or breaches in security protocols.
- Assisted in maintaining a safe environment by conducting regular safety audits and inspections.
- Collaborated with other security professionals to develop effective crisis management protocols.
- Provided excellent customer service, addressing visitor inquiries and directing them to appropriate departments or personnel.
- Promoted a secure environment by proactively addressing potential safety hazards or security breaches before they escalateds.
- Enhanced security measures by implementing thorough monitoring and reporting procedures.
MEDICAL ASSISTANT & PHLEBOTOMIST
Pro Health Labs Mobile
01.2023 - 08.2024
- Assisted physicians with patient care, improving workflow efficiency and patient satisfaction
- Performed blood draws and lab tests, ensuring accurate results and timely reporting
- Maintained patient records, enhancing data accuracy and confidentiality
- Educated patients on procedures and aftercare, fostering informed patient decisions
- Collaborated with healthcare team, driving improved patient outcomes and streamlined operations
CUSTOMER SERVICE REPRESENTATIVE
All State
06.2020 - 01.2023
- Resolved customer issues efficiently, achieving a high satisfaction rate
- Answered calls promptly, reducing average wait times significantly
- Assisted customers with tailored advice, enhancing their experience
- Provided essential support to both internal and external customers
- Recommended products effectively, boosting sales and customer trust
Education
NATIONAL CERTIFICATION FOR MA & PHLEBOTOMIST -
PhlebotoME Medical Training
08.2024
HIGH SCHOOL DIPLOMA -
Hattiesburg High School
Hattiesburg, MS05.2020
Skills
- Patient Care
- Scheduling
- Health Records
- Team Collaboration
- Blood Collection
- Vital Signs
- Phlebotomy
- Time Management
- Communications
- Sales
- Clinical Procedures
- Complaint handling
- Policy adherence
- Customer service
- Listening skills
- Hospitality services
- Relationship building
- Staff training and development
- Administrative skills
- Oral and writing communication
- Data entry
Timeline
Line Officer
Desoto County Sheriff's Department
03.2024 - Current
MEDICAL ASSISTANT & PHLEBOTOMIST
Pro Health Labs Mobile
01.2023 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
All State
06.2020 - 01.2023
NATIONAL CERTIFICATION FOR MA & PHLEBOTOMIST -
PhlebotoME Medical Training
HIGH SCHOOL DIPLOMA -
Hattiesburg High School
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