Tierra Wright
Grand Prairie
Summary
Experienced remote customer service professional with a background in pharmaceutical support, unemployment claims assistance, and technical support. Proven ability to manage high volume inbound calls, process eligibility applications, handle confidential information, and resolve complex issues with accuracy and professionalism. Strong documentation skills and experience working in compliance-driven and metrics-focused environments.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Experience Associate II
Conduent
02.2025 - 08.2025
- Supported patients and healthcare providers with order status and program inquiries for diabetic medications including Ozempic.
- Reviewed and processed patient assistance applications to determine program eligibility.
- Entered, updated, and discontinued medication orders in compliance with program guidelines.
- Reported adverse events according to pharmaceutical safety protocols.
- Conducted outbound calls to healthcare providers when additional clarification was required.
- Maintained detailed documentation while handling sensitive patient and medical information.
- Novo Nordisk Program
Fulfillment Associate
Amazon Fulfillment Center
09.2022 - 02.2025
- Picked and packed customer orders while maintaining productivity standards.
- Stowed products to ensure inventory availability and system accuracy.
- Performed inventory counts to reduce discrepancies and maintain stock integrity.
- Assisted as Flex Driver Dispatcher by answering driver questions and helping locate routes.
- Worked efficiently in a fast-paced, performance-driven environment.
Unemployment Claims Agent
eTeam
08.2021 - 01.2022
- Assisted claimants with unemployment benefit inquiries and claim status updates.
- Reviewed claim documentation and guided individuals on required information for processing.
- Reported suspected fraud cases in accordance with state compliance standards.
- Maintained accuracy while handling high call volumes in a fully remote environment.
- Updated claim records and ensured proper documentation in state systems.
- Maryland Unemployment Contract
Technical Support Specialist
Kelly Connect
04.2021 - 07.2021
- Provided phone-based technical support for Apple products and software.
- Diagnosed and resolved device and account-related issues in real time.
- Guided customers through step-by-step troubleshooting solutions.
- Documented case details thoroughly to ensure resolution tracking.
- Technical Support Specialist (Remote)
Education
Mansfield Lake Ridge High School
Mansfield, TxSkills
- Remote Customer Support
- Pharmaceutical & Healthcare Program Support
- Eligibility & Application Processing
- Order Management & Account Research
- Adverse Event Reporting
- HIPAA & Confidential Data Handling
- High Volume Call Center Operations
- Outbound Provider Communication
- Technical Troubleshooting
- Accurate Data Entry & Case Documentation
Timeline
Customer Experience Associate II
Conduent
02.2025 - 08.2025
Fulfillment Associate
Amazon Fulfillment Center
09.2022 - 02.2025
Unemployment Claims Agent
eTeam
08.2021 - 01.2022
Technical Support Specialist
Kelly Connect
04.2021 - 07.2021
Mansfield Lake Ridge High School