Tierra Young
Memphis,TN
Summary
Client care professional with proven expertise in fostering client relationships and ensuring satisfaction. Strong focus on team collaboration and adaptability to meet changing needs. Skilled in effective communication, problem-solving, and managing client inquiries. Reliable, results-driven, and committed to delivering high-quality service.
Overview
14
14
years of professional experience
Work History
Event Coordinator
Sister Sister Event Planning
Memphis, TN
06.2018 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Assistant Manager
A Caring Heart And Hand Homecare
Memphis, TN
01.2019 - 12.2023
- Safeguarded patient privacy by ensuring strict adherence to HIPAA regulations and other guidelines governing confidential information management in a home healthcare setting.
- Oversaw the recruitment, hiring, orientation, and ongoing professional development of a diverse team of skilled healthcare professionals.
- Monitored regulatory compliance with state and federal guidelines to maintain high-quality standards in patient care.
- Enhanced the overall client experience by addressing concerns promptly, maintaining open lines of communication, and keeping patients/families informed about changes in their care plans or health status.
- Oversaw the recruitment, hiring, and training of team members for optimal performance in their respective roles.
- Monitored compliance with relevant policies and regulations maintaining up-to-date knowledge of best practices within the field.
- Developed personalized care plans to address individual patient needs and preferences.
- Evaluated caregiver performance through regular assessments, providing feedback for improvement when needed.
- Trained new staff members on company policies, procedures, and best practices for home care coordination.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Increased sales through effective merchandising strategies and targeted promotions.
- Provided training and support for staff on new technologies and process changes, resulting in increased efficiency and user satisfaction.
- Ensured compliance with state regulations and company policies by maintaining accurate documentation of all caregiving activities.
Scheduling Coordinator
Resource One Medical Staffing
Cordova, TN
01.2023 - 08.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Monitored compliance with relevant policies and regulations maintaining up-to-date knowledge of best practices within the field.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Scheduling Coordinator
MidSouth Senior Care
Memphis, TN
12.2018 - 02.2019
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Monitored industry trends and regulatory changes to maintain up-to-date knowledge of the MCO’s
Schedule Coordinator,
Sycamore Place Alzheimer's Care
Memphis
02.2018 - 01.2019
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Provided training to hiring team on effective interviewing techniques, leading to more informed hiring decisions.
Caregiver Attendant
Brookdale Assisted Living
Memphis, TN
02.2015 - 01.2019
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
Caregiver Attendant
Belmont Village Senior Living
Memphis, TN
08.2010 - 10.2015
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
Education
High School Diploma -
Southwind High School
Memphis, TN05.2010
Skills
- Managed Care
- Home Care Software - ClearCare, HealthStar and Sandata
- Teamwork and Collaboration
- Recruitment analytics
- HR policies and procedures
- Onboarding strategies
- Care Planning
- Scheduling Coordination
- Client Confidentiality
- Short and long-term planning
- Problem-Solving
- Time Management
- HIPAA Compliance
- Certified in CPR/AED
- Instructional Strategies
- Organizational Skills
- Scheduling and Staffing
- Healthcare systems navigation
- Employee Supervision
- Training and mentoring
- Staff Management
- Employee Recruitment and Hiring
- Staff Scheduling
- Care plan assessment
- Background Checks
- Claims documentation
- Payroll Software Knowledge
- On-Call Responsibilities
Timeline
Scheduling Coordinator
Resource One Medical Staffing
01.2023 - 08.2023
Assistant Manager
A Caring Heart And Hand Homecare
01.2019 - 12.2023
Scheduling Coordinator
MidSouth Senior Care
12.2018 - 02.2019
Event Coordinator
Sister Sister Event Planning
06.2018 - Current
Schedule Coordinator,
Sycamore Place Alzheimer's Care
02.2018 - 01.2019
Caregiver Attendant
Brookdale Assisted Living
02.2015 - 01.2019
Caregiver Attendant
Belmont Village Senior Living
08.2010 - 10.2015
High School Diploma -
Southwind High School