Tierrah Robinson
Fort Mill,SC
Summary
Ambitious young executive with extensive finance, business, marketing, and technological experience and a solid academic background in Business Information Systems and Accounting. Adept at forging strong working relationships with business leaders, clients, and all external stakeholders across geographically dispersed territories. Analytical professional skilled in successfully navigating project requirements through periods of accelerated growth. Collaborative communicator continually focused on and promoting synergy across the business to drive sustainable profitability and long-term growth.
Overview
15
15
years of professional experience
Work History
CLIENT SUCCESS MANAGER
SPEED DIGITAL
Remote, NC
07.2021 - Current
- Build and sustain client relationships/business while monitoring software utilization and managing products
- Perform product training to client’s new hires and system upgrades
- Upselling products and website enhancements to clients to increase revenue for the company
- Create and renew contracts for clients on services rendered
- Proactive with account management
- Organizing workload to the right departments and team members.
- Address and resolve client concerns, technical issues, and accounts
- QA websites for clients that are onboarding and manage all integrations with 3rd party CRM and marketing companies
- Implementing new proactive and utilization processes in the company to maintain B2B relationships.
- Software implementation of DMS.
DEALER PROACTIVE SUPPORT II
COX AUTOMOTIVE, INC
Remote, SC
02.2017 - 07.2021
- Oversee client success, while transitioning clients to the new platforms
- Retain existing product subscriptions, by overcoming objections and selling the advantages to the new platform
- Perform product implementation, support, and training.
- Travel on-demand and/or for scheduled appointments to client sites, when approved
- Interface with Operations and Management team members, for product service, utilization, training, and dealer feedback.
- Monitor open issues until resolved, and document results within Salesforce.com
- Developed product demonstrations and presentations for clients.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Defined and analyzed metrics to measure product performance.
SOFTWARE IMPLEMENTATION
Cox Automotive
Remote, SC
02.2017 - 07.2018
- Develop strategic implementation plans for clients to ensure successful on-boarding and project delivery
- Travel to client sites delivering in-person training, guidance, and support for dealership staff focusing on the Dealer Management System (accounting system) software across one-to-one and group seminar sessions
- Monitoring and training accounting staff to maintain dealerships factory financials.
- Track and analyze customer behaviors to ascertain their needs and work in conjunction with members of the product development team to refine the software offering and provide a tailored product for end customer use
- Provide ongoing support and training for clients to successful migrate their staff to the new system in a seamless and expedient manner
- Design and document operational processes and procedures that drive productivity, efficiency, and sustainable profit growth
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
ACCOUNTING LEAD
ACCOUNTEMPS
Charlotte, NC
05.2016 - 02.2017
- Demonstrated the ability to exercise a high level of profession –related decision making and judgment
- Processed and coded invoices to outgoing customers for services rendered based on contract guidelines
- Filed and audited outgoing and incoming checks
- Processed accurate detail adjustments and financial reports
- Documented and followed-up on billing inquiries, complaints, and maintained customer service level agreements.
ACCOUNTING SPECIALIST IV
WAL-MART GLOBAL SHARED SERVICES
Fort Mill, SC
01.2015 - 06.2016
- Organized workload to ensure production deadlines were met
- Prepared, coded, entered, and organized invoices and billing for the store’s expenses and revenue
- Documented and followed-up on billing inquiries, complaints, and maintained store files with customer service.
ACCOUNTING SPECIALIST
ACCOUNTEMPS
Charlotte, NC
06.2013 - 12.2014
- Demonstrated ability to exercise a high level of profession –related decision making and judgment
- Created data for accountants or other financial specialists during tax season or financial reviews
- Organized workload to ensure production deadlines were met
- Entered and retrieved data in mainframes and personal computers with proficiency and accuracy
- Prepared, coded, entered, and organized invoices and billing for companies’ expenses and revenue
- Filed and audited outgoing and incoming checks
- Documented and followed-up on billing inquiries, complaints, and maintained customer files.
LOAN PROCESSOR
WELLS FARGO HOME MORTGAGE
Fort Mill, SC
12.2008 - 05.2013
- Reviewed and verified legal documents such as HUD, Title, Note, Credit Reports, legal documents, and Mortgages/Deed of Trust
- Reviewed credit reports, assets, income, and title to meet Wells Fargo guidelines
- Interfaced with pricing desk to solidify loan rates
- Handled over 50 calls daily to update clients on the status of their application and team member escalations
- Researched, analyzed issues and problems, then compiled results and made recommended solutions.
Education
Business Information Systems
YORK TECHNICAL COLLEGE
Bachelor Of Business Information Systems - Information Technology
ASHFORD UNIVERSITY
OnlineSkills
- Strategic Planning & Data Analysis
- Software Implementation/Training
- Cost Control & Financial Planning
- Digital Marketing Management
- Client Success Management
- Project Management
- Account Management
- SaaS Proficiency & Support
- Contract Renewals
Timeline
CLIENT SUCCESS MANAGER
SPEED DIGITAL
07.2021 - Current
SOFTWARE IMPLEMENTATION
Cox Automotive
02.2017 - 07.2018
DEALER PROACTIVE SUPPORT II
COX AUTOMOTIVE, INC
02.2017 - 07.2021
ACCOUNTING LEAD
ACCOUNTEMPS
05.2016 - 02.2017
ACCOUNTING SPECIALIST IV
WAL-MART GLOBAL SHARED SERVICES
01.2015 - 06.2016
ACCOUNTING SPECIALIST
ACCOUNTEMPS
06.2013 - 12.2014
LOAN PROCESSOR
WELLS FARGO HOME MORTGAGE
12.2008 - 05.2013
Business Information Systems
YORK TECHNICAL COLLEGE
Bachelor Of Business Information Systems - Information Technology
ASHFORD UNIVERSITY