Tierrany Tate
Memphis,TN
Summary
Infrastructure Engineer with extensive experience in troubleshooting and maintenance of enterprise systems. Coordinates operations for field service teams, ensuring timely technical support and customer satisfaction. Proficient in diagnosing complex technical issues and providing reliable solutions in fast-paced environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Field Services Engineer 2 | Team Lead
Dell Technologies
Memphis, TN
04.2026 - Current
- Coordinated daily operations for 20 to 50 field service engineers as a core leadership support team member.
- Provided field service diagnostics, maintenance, and hardware support for enterprise Dell PowerEdge servers, including PowerEdge XE9680, XE9712, R7715 and R6625 systems.
- Utilized diagnostic tools such as iDRAC, Linux USB crash cart adapter, MobaXterm, and WSL to troubleshoot hardware issues.
- Managed NVIDIA GPU inventory and conducted validation testing using NVIDIA diagnostic tools before production deployment.
- Led logistics operations by managing parts inventory, organizing hardware, and ensuring accurate tracking via LOIS system.
- Assisted with team planning by reviewing, prioritizing, and assigning service cases to ensure timely customer support.
- Delivered daily operational status reports and progress updates to leadership and management to enhance transparency.
- Provided technical training on Dell tools and processes during onboarding to mentor new field service engineers.
IT Services Manager
Divine Life Church
Memphis, TN
02.2020 - Current
- Led and mentored 15-member IT team supporting all church technology systems across multi-building campus.
- Oversaw help desk workflows and user support, ensuring documentation facilitated seamless Sunday services and events.
- Maintained network hardware including switches, access points, firewalls, computers, kiosks, printers, and patch management.
- Planned and managed low-voltage cabling projects, redesigned network racks, and installed security cameras.
- Coordinated upgrades and repairs with vendors and ISPs, adhering to budget constraints.
- Utilized ticketing systems for logging, tracking, and resolving technical issues.
- Trained IT team on checklists, SOPs, and safety/security policies to enhance confidence and minimize support issues.
- Recruited and onboarded IT team members, utilizing Myers-Briggs personality tests for effective role placement.
- Developed training materials for new volunteers and staff members.
- Managed scheduling of volunteers for church events, ensuring adequate staffing for each service. and coordination for church events and services.
- Monitored inventory levels and ordered supplies to maintain stock.
Field Services Engineer
PGTECH
Memphis, TN
12.2025 - 04.2026
- Provided enterprise-grade infrastructure and deployment support for Dell Technologies at XAI Colossus.
- Troubleshot, repaired, and maintained data center hardware, ensuring operational integrity.
- Conducted maintenance and troubleshooting for Dell servers, ensuring reliable hardware operations.
- Performed diagnostics, repairs, and system validation for critical hardware systems.
- Analyzed Linux system logs to diagnose issues and implemented corrective measures.
- Installed and maintained equipment at customer sites to ensure optimal performance.
- Tracked and managed service tickets to ensure timely resolution and customer satisfaction.
- Supported deployments and testing of infrastructure operations to optimize system performance.
IT Desktop Support, Deployment Specialist
ProTech Services Group
Memphis, TN
02.2024 - 09.2025
- Contributed to large-scale computer replacement project with Methodist Le Bonheur Healthcare, ensuring timely delivery of upgraded systems.
- Evaluated devices for software, printers, and peripherals, confirming functionality during upgrades to minimize downtime.
- Evaluated installation methods for programs and printers on new devices.
- Integrated new devices into hospital systems to hospital domain via Active Directory, managing groups and permissions.
- Implemented TCP/IP networking protocol for devices within the domain.
- Imaged and staged HP small form factor desktops using Microsoft Deployment Toolkit (MDT).
- Tracked deployment progress using Excel, employing pivot tables and VLOOKUP/XLOOKUP.
- Partnered with IT departments to troubleshoot issues, streamlining deployment processes and improving overall efficiency.
Education
Bachelor of Arts - Music
Visible Music College
Memphis, TN05-2024
Skills
- Server administration
- iDRAC
- Endpoint Security (CrowdStrike, Ivanti
- Network security
- Endpoint Security (CrowdStrike, Ivanti)
- Active Directory administration
- Infrastructure support
- Network troubleshooting
- Server maintenance
- IT project management
- Technical project coordination
- Ticketing systems
- Access management
- HIPAA & Security Compliance
- Azure fundamentals
- Hardware maintenance
- Inventory management
- Network support
- Python
- Effective communication
- Customer service
- Customer service
Certification
- Introduction to Computers and Operating Systems and Security Microsoft
- Dell Rack & Tower Level 4
- Windows Server Management
- Introduction to Cybersecurity Essentials IBM
- HIPAA and Privacy Act Certified
- Introduction to Networking and Cloud Computing Microsoft
- Microsoft Azure for Data Engineering Microsoft
Timeline
Field Services Engineer 2 | Team Lead
Dell Technologies
04.2026 - Current
Field Services Engineer
PGTECH
12.2025 - 04.2026
IT Desktop Support, Deployment Specialist
ProTech Services Group
02.2024 - 09.2025
IT Services Manager
Divine Life Church
02.2020 - Current
Bachelor of Arts - Music
Visible Music College