Tierria Johnson
Customer Experience Lead
St Louis,mo
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Operations Experience Lead
Victoria Secret Pink
Saint Louis
10.2015 - Current
- Led hiring processes to build a skilled retail and customer service team.
- Managed performance evaluations to enhance employee productivity and engagement.
- Ensured compliance with operational standards across all store functions.
- Processed shipments and replenished stock to maintain optimal inventory levels.
- Executed visual merchandising standards to elevate in-store presentation.
- Demonstrated company values through effective leadership and staff training.
- Oversaw management of labor and sales hours to maximize profitability.
- Filed and retrieved documentation to support efficient business operations.
Universal Banker
Busey Bank
Saint Louis, MO
05.2023 - 02.2025
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Office Assistant
Harris Stowe State University
Saint Louis
03.2016 - 07.2018
- Performed data entry to maintain accurate academic records.
- Coordinated planning duties for administrators to enhance workflow efficiency.
- Communicated effectively with staff, administrators, and students to relay vital information.
- Demonstrated multitasking skills while managing multiple responsibilities simultaneously.
- Managed phone call routing to ensure prompt communication among departments.
Education
B.S - Sociology, Criminal Justice
Harris Stowe State University
Saint Louis, Missouri07.2019
High School -
Confluence prep Academy
Saint Louis, Missouri05.2014
Skills
- Microsoft Office proficiency
- Payroll management
- Sales analysis
- Adaptability
- Customer service
- Resilience
- Time management
- Interpersonal communication
- Problem solving
- Critical thinking
- Team collaboration
- Data entry
Accomplishments
Customer Experience Lead, 09/01/22, Present, Every day of being a team leader has been a great achievement for me. Being able to confidently lead my team into successfully making our sales goals has allowed me to grow in my interpersonal skills. I am consistently commended for my patience and communication skills with my teammates and it has allowed me to build more confidence in my leadership skills.
Credits - Completed Hours
86
Affiliations
Homemade cosmetics such as but not limited to soaps, scrubs, body butters.
Hand Modeling
Certification
- Certification of Sales
- Certification in communication
Languages
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offPaid sick leaveQuote
True failure is when you don't try
Tierria J
Interests
Travel
Home projects
Books
Economics
Food
Software
Windows
Timeline
Universal Banker
Busey Bank
05.2023 - 02.2025
Office Assistant
Harris Stowe State University
03.2016 - 07.2018
Customer Operations Experience Lead
Victoria Secret Pink
10.2015 - Current
B.S - Sociology, Criminal Justice
Harris Stowe State University
High School -
Confluence prep Academy
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