Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tiersa L. Ellis

Houston,Texas

Summary

Highly skilled Campus Lead Teacher with a strong record of flexibility and instructional competence. Able to address student needs and problems across a wide variety of demographics. Committed to ongoing professional development and the expansion of skill sets and general knowledge base. Ability to adapt instructional style to diverse lesson plans.

Overview

11
11
years of professional experience
1
1
Certification

Work History

ESL Lead Teacher

Houston ISD
Houston, TX
08.2015 - Current
  • Designed effective lesson plans that met diverse needs of all learners.
  • Implement effective classroom management strategies and developed reasonable classroom expectations.
  • Developed student goals and and monitored student achievement.
  • Contributed to faculty discussions and educational conferences and workshops
  • Guided novice teachers in classroom management, leading by example and thoroughly answering questions.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Educated students in basics of English grammar and conversational speaking.

Instructional Excellence Coach

Houston ISD
Houston, TX
08.2017 - 08.2019
  • Supported a cohort of 2-3 novice or struggling teachers throughout the school year to help improve student and teacher outcomes.
  • Planned, implemented and evaluated instructional best practices with teachers.
  • Observed instructional strategies and recommended additional supports and resources to help meet needs of all learners.
  • Modeled effective lesson planning and delivery.
  • Collaborated with administrators and district employees to coordinate the implementation of best practices.
  • Attended bi-weekly trainings through HISD's Career Pathways Program to develop and acquire leadership skills.

Customer Service Representative

Cigna-HealthSpring
Houston, TX
08.2014 - 08.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Care Representative

Aflac
Omaha, NE
08.2012 - 06.2014
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Navigated multiple computer systems and applications to find information.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.

Education

Bachelor’s Degree - Psychology

University of Phoenix
Tempe, AZ
08.2014

Associate of Arts - Early Childhood Education

University of Phoenix
Tempe, AZ
08.2012

Skills

  • Elementary Education
  • Classroom Management
  • CHAMPS Trained
  • Lesson Development
  • Team Leadership
  • Differentiated Instruction
  • Dual Language
  • Sheltered Instruction
  • Campus Mentor

Accomplishments

  • Named "Teacher of the Year" at Hobby Elementary in 2019.

Certification

  • Generalist EC-6, TEXES - 2015
  • English as a Second Language (ESL), TEXES - 2015
  • Pedagogy and Professional Responsibilities, TEXES, 2016
  • GLAAD Certification - 2016
  • International Bachelorette Certification- 2019
  • Science of Teaching Reading Certification- 2021

Timeline

Instructional Excellence Coach

Houston ISD
08.2017 - 08.2019

ESL Lead Teacher

Houston ISD
08.2015 - Current

Customer Service Representative

Cigna-HealthSpring
08.2014 - 08.2015

Customer Care Representative

Aflac
08.2012 - 06.2014

Bachelor’s Degree - Psychology

University of Phoenix

Associate of Arts - Early Childhood Education

University of Phoenix

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Tiersa L. Ellis