Tiesche Lawrence

• Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
• Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
• Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
• Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.

Additional Roles within the company: account payable, account receivables, dispatch, administration, broker assistant:

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Enhanced customer satisfaction by accurately processing billing information and resolving discrepancies.
• Operated under pressure during peak seasons while effectively balancing competing demands to maintain excellent service levels.
• Managed high-volume accounts, providing personalized service to meet specific client needs and preferences.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.