TIESHA DAVIS
Horn Lake,MS
Summary
Experienced and highly organized clerk with over 5 years of proven leadership skills. Eager to leverage passion for leading teams to contribute to FedEx's dedication to exceptional service.
Overview
5
5
years of professional experience
Work History
Shipping and Receiving Clerk
FedEx Supply Chain
03.2025 - Current
- Prepare products to be shipped from warehouse
- Close out waves timely and accurately
- Work with inventory to resolve any discrepancies
- Ensuring shipments are processed according to company procedures
- Releasing waves in MARC system
- Cafe pick tickets for shipment in FedEx Ship Manager
- Record data in WMS
- Matching products to documentation
- Coordinating pick tickets with shipping schedule to ensure effective processing
Lead Contact Representative
Internal Revenue Service
06.2024 - 02.2025
- Led teams to assist in problem solving on taxpayer's accounts, Research accounts to assist representatives for why a balance is owed
- Answering and transferring calls to assist taxpayers with collection accounts, Setup Installation agreements
- Responding to team chats and emails to assist representatives through phone calls with taxpayers
- Perform monthly reviews of representatives calls to ensure all calls were graded at 80% or higher with accuracy & professionalism
- Providing callbacks to taxpayers to resolve issues
Sales and Service Distribution Lead
United States Postal Service
05.2020 - 06.2024
- Examine, sort, and weigh outgoing/incoming mail
- Provide customer service at public window
- Assist salesclerks on best possible solutions to problem solve
- Follow up with customers to make sure all issues have been resolved
- Assist customers with shipping needs
- Load mail onto automated equipment
- Run end of day reports for all transactions & close books
- Dispatch based on knowledge of operating procedures
Education
High School Diploma - undefined
Olive Branch High School
05.2004
Skills
- Attention to detail
- Ability to adjust to change without major problems
- Time management
- Ability to multitask & prioritize
- Effective communication written & verbal
- Teamwork
- Quality Control/Inspector
- Data Entry
- WMS
- Proven problem solving and complaint handling
- Proficient in Microsoft software (Word, Outlook, Office, Excel)
Timeline
Shipping and Receiving Clerk
FedEx Supply Chain
03.2025 - Current
Lead Contact Representative
Internal Revenue Service
06.2024 - 02.2025
Sales and Service Distribution Lead
United States Postal Service
05.2020 - 06.2024
High School Diploma - undefined
Olive Branch High School
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