Tiesha Ellerbe
Baltimore,MD
Summary
Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in fast-paced settings. Exceptional organizational skills and ability to make effective decisions while juggling multiple tasks simultaneously. Demonstrates a self-motivated work ethic that drives high performance, whether working independently or as part of a team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Victaulic
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
Administrator Assistant
US Ventures
Baltimore, Maryland
11.2024 - 03.2025
- Arranged conference rooms and facilities to prepare for meetings.
- Performed routine analysis and calculations to process data for internal reports.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
INTERNET SHIPPER
IMC Parts Authority
01.2022 - 04.2024
- Processed and restocked returns.
- Collaborated with other departments on supply and quality issues.
- Picked orders, scanned products and packed boxes.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked shipments against paperwork and signed documents.
Data Entry Clerk
CLASSIC BRANDS
11.2020 - 01.2022
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
Inventory/Remarking Coordinator
ENTERPRISE HOLDINGS
05.2018 - 03.2020
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Meticulous in record Data Ensure leases are prepared and conditioned for reassignment and/or Filing and Storing
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
Driver
MOSAIC COMMUNITY
05.2017 - 05.2018
- Responsible for safely transporting the elderly, mentally ill, and disables residents to and from critical appointments, and programs
- Responsible for vehicle maintenance safety filings and mileage reports. Fluid checks, tire and gas
- Private carrier in transporting mail and packages to and from the USPS
- Maintain daily records and arrange for vehicles
maintenance English appointments and inspections. Cleaned and washed vehicles as required.
Assistant Store Manger
FAMILY DOLLAR INC
08.2015 - 04.2017
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Manager Retail
Cvs Pharmacy
11.2014 - 07.2015
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Store Manger
RITE AID Pharmacy
01.2012 - 06.2013
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High school diploma -
Southwestern High school
01.2006
Skills
- Administrative background
- Clinical and administrative support
- Administrative Oversight
- Recordkeeping
- Data retrieval systems
- Analytical Thinker
- Effective interpersonal social
skills - Scheduling and calendar management
- Multitasking
Certification
Driver's License, Non-CDL Class C
Timeline
Administrator Assistant
US Ventures
11.2024 - 03.2025
Administrative Assistant
Victaulic
09.2024 - Current
INTERNET SHIPPER
IMC Parts Authority
01.2022 - 04.2024
Data Entry Clerk
CLASSIC BRANDS
11.2020 - 01.2022
Inventory/Remarking Coordinator
ENTERPRISE HOLDINGS
05.2018 - 03.2020
Driver
MOSAIC COMMUNITY
05.2017 - 05.2018
Assistant Store Manger
FAMILY DOLLAR INC
08.2015 - 04.2017
Assistant Manager Retail
Cvs Pharmacy
11.2014 - 07.2015
Assistant Store Manger
RITE AID Pharmacy
01.2012 - 06.2013
High school diploma -
Southwestern High school
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