Summary
Overview
Work History
Education
Skills
Summary
Timeline
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Tiesha Holmes

Tiesha Holmes

117 DAILEY DR,GA

Summary

Offering strong interpersonal skills and natural ability to connect with others, eager to learn and grow in sales environment. Brings foundational understanding of customer needs and buying behaviors, along with excellent communication and problem-solving abilities. Ready to use and develop negotiation and relationship-building skills in Customer Service role. Dynamic customer service rep with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

17
17
years of professional experience

Work History

Automotive Salesperson/Customer Service Advisor

PITTMAN ENTERPRISES
09.2013 - Current
  • Approach and assist new customers that enter the dealership lot
  • Determine the needs of the customer by listening and asking questions
  • Perform walk-around with customer and demonstrate features of suitable automobiles
  • Effectively close automotive sales
  • Ensure the customer understands the vehicle’s operating features, warranty and paperwork
  • Maintain an owner follow-up system that encourages repeat business and referrals
  • Reports to the sales manager regarding objectives, reviews, analyses, and planned activities
  • Attends training and sales meetings offered by the dealership and manufacturers
  • Review sales statistics and actions to determine how to better utilize time, plan more effectively, and improve sales
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Helped 30+ service customers per day in high-volume setting and exceeded 100% quality target on consistent basis.

Customer Service Associate

Dollar Tree
09.2010 - 09.2013
  • Managing all the cash transactions in their workplace
  • Maintaining daily account of the daily transactions
  • Balancing the daily account at the end of each day
  • Checking the daily cash balance
  • Interacting with the customers that come to the counter
  • Solving all their cash related queries
  • Checking for the price of products and any discounts or offers
  • Receiving coupons and deducting the said amount from the customers
  • Organizing all the work they do and maintaining the accounting records
  • Reporting discrepancies they find within the accounts to their superiors
  • Making daily, weekly and monthly transaction reports
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Customer Service Associate

Wal-Mart
05.2008 - 12.2009
  • Make total and also itemize products purchased
  • Record departments and prices of items, and also record both taxable and nontaxable items
  • Operate cash register
  • Record changes in price using special sales bulletins and price sheets as references
  • Redeem coupons to discount purchases
  • Receive payment from customers via charge payment, check or cash
  • Check change given to the customers
  • Operate authorization systems for credit card and record the number on driver’s license to verify credit acceptance
  • Count cash received at the start and end of work shift in order to balance cash drawer
  • Ensure clean and safe working environment and report to superior any challenge unable to handle in the course of work
  • Comply with all procedures and policies lay down by the store management

Education

High School Diploma - High School

Savannah High School
Savannah, GA
01.2007

Skills

  • Accountancy
  • Automotive
  • Communication Skills
  • Customer service
  • Customer relationship building
  • Complaint handling
  • Cross-selling products and services
  • Customer loyalty programs

Summary

  • Summary of qualifications:
  • Excellent Customer Service Skills
  • Excellent Sales Skills
  • Excellent Marketing Skills
  • Adapts Well To All Environments
  • Possess Team and Leadership Qualities
  • Very Dependable
  • Problem Solver
  • Exceptional Communication Skills
  • Self Starter
  • Possess High Quality Phone Etiquette

Timeline

Automotive Salesperson/Customer Service Advisor

PITTMAN ENTERPRISES
09.2013 - Current

Customer Service Associate

Dollar Tree
09.2010 - 09.2013

Customer Service Associate

Wal-Mart
05.2008 - 12.2009

High School Diploma - High School

Savannah High School

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Tiesha Holmes