Tiesha Jordan

Transitioned to new company while maintaining consistent office operations.

Directed a team of 11 members to achieve project objectives.

Oversaw patient care coordination to enhance service delivery and patient satisfaction.

Established and enforced new policies and procedures to enhance operational efficiency.

Processed payroll for employees accurately and on time. Assisted in resolving payroll discrepancies and inquiries. Supported team members with payroll-related tasks and documentation.

Managed supply ordering processes to ensure timely availability of materials.

Assisted in tracking and analyzing jarvis metrics to support team performance evaluations. Collaborated with team members to gather data and provide insights for project improvements. Contributed to the development of reports summarizing key metrics for stakeholder review.

Executed comprehensive analysis of profit and loss statements to drive financial decision-making.

Compiled end-of-day reports to summarize daily activities and outcomes.

Assisted in processing billing transactions on bill.com. Supported team members in managing client invoices. Contributed to maintaining accurate financial records.

• Oversaw daily office operations to optimize patient flow and scheduling efficiency.
• Streamlined patient communication processes to enhance appointment reminders and follow-up efficiency.
• Executed electronic health record (EHR) system updates to enhance data accuracy.
• Facilitated training sessions for new staff on office protocols and patient management systems.

• Analyzed patient feedback to refine services and enhance overall clinic experience.
• Led educational workshops for patients on skincare regimens and preventative measures.
• Collaborated with multidisciplinary teams to optimize patient treatment protocols.
• Stayed current with industry advancements through regular participation in continuing education courses and professional conferences.
• Developed and monitored key performance indicators to drive operational excellence.
• Mentored staff in best practices to foster a culture of continuous improvement.
• Collaborated with leadership on strategic planning initiatives to align operations with business goals.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

• Managed daily office operations, ensuring efficient patient flow and scheduling.
• Coordinated patient communications, enhancing appointment reminders and follow-up processes.
• Implemented electronic health record (EHR) system updates for improved data accuracy.
• Trained new staff on office protocols and patient management systems.
• Assisted in financial management, processing patient billing and insurance claims accurately.
• Developed patient satisfaction surveys to gather feedback and improve service quality.
• Streamlined inventory control for dental supplies, reducing waste and improving availability.
• Collaborated with dental professionals to enhance treatment planning and patient care coordination.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Led operational strategy to enhance patient care and streamline clinic workflows.
• Developed and implemented quality assurance protocols to improve service delivery across regions.
• Collaborated with cross-functional teams to optimize resource allocation and reduce operational costs.
• Analyzed performance metrics to identify trends and drive strategic initiatives for growth.
• Established training programs that improved staff engagement and retention rates in clinics.
• Spearheaded technology integration initiatives to enhance patient management systems and operational efficiency.
• Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
• Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
• Enhanced employee satisfaction with targeted training programs and professional development opportunities.
• Reduced expenditures for the region through cost analysis and effective budget management.
• Set team and individual KPIs and provided regular, actionable feedback.
• Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.