TIESHA LOWTHER
Alpharetta,GA
Summary
Dynamic, client focused professional with extensive customer service experience combined with a strong focus on maintaining high standards of quality and excellence for organizations. Self-starter with sound judgment and decision-making abilities, with excellent multi-tasking skills and conflict resolution strategies to facilitate customer satisfaction. Exceptional verbal and written communication skills with vast experience working with a wide variety of diverse customers, colleagues, leadership and vendors. Peak-performer with demonstrated initiative and dedication to the achievement of organizational goals using broad-based competencies in the following areas: Point-of-Sale Systems Team Building Quality Assurance Troubleshooting Safety Compliance Leadership Skills Microsoft Office Training/Coaching Time Management
Overview
12
12
years of professional experience
Work History
Sales Assistant/Brand Ambassador
RALPH LAUREN POLO STORE
Howell, MI
11.2020 - 12.2021
- Trained new employees in proper ordering and merchandising procedures
- Received and processed cash, check and credit payments
- Recommended, selected and helped locate merchandise based on customers needs and desires
- Answer customers' questions regarding our store and its products.
CUSTOMER SERVICE REPRESENTATIVE
Comcast Cable
Detroit, MI
01.2020 - 12.2021
- Handled and conducted phone duties in a timely and professional manner in accordance with company policies and procedures
- Responded to customer complaints in a professional manner while attempting to resolve objections in accordance with established guidelines.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Educated customers on special pricing opportunities and company offerings.
Front Desk Receptionist
Hampton Inn Suites
Alpharetta, GA
10.2023 - 12.2023
- Coordinated company events with venues and advised staff of pertinent details.
- Collated, bound and stored computer-generated reports.
- Responded to inquiries and room requests made online, by phone and via email.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front Desk Receptionist
Hampton Inn By Hilton
Lawrenceville, GA
10.2022 - 09.2023
- Assisting guests with hotel reservations
- Assigning rooms and suites to guests
- Processing credit card transactions
- Collated, bound and stored computer-generated reports.
- Responded to inquiries and room requests made online, by phone and via email.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Office Manager
SPARK-KLEAN COMMERCIAL CLEANING COMPANY
Detroit, MI
04.2017 - 12.2022
- Answer incoming calls from retail clients regarding service orders for cleaning
- Coordinate overnight commercial cleaning for 50 large retail stores
- Establish and maintain professional relationships with clients
- Assist with preparation of weekly work schedules
- Ensure quality control standards for cleanliness of retail stores according to OSHA regulations.
Home Health Aide
Michigan, Health Services, Home Healthcare Provider
Detroit, MI
01.2012 - 01.2021
- Provide daily assistance with patient mobility
- Prepare and cook daily meals for patients
- Assisted patients with daily hygiene and cleaning
- Clean and sanitize home on a daily basis
- Provide laundry services (washing, drying, folding)
- Assist patients with taking daily prescriptions and OTC medications
- Run errands for patients such as grocery shopping and pharmacy.
Assistant Manager
PAYLESS SHOESOURCE
Redford, MI
10.2012 - 03.2017
- Provided excellent customer service by identifying customer needs, offering assistance with shoe selection, shoe care and accessories
- Explained current promotion to assist with company marketing campaigns
- Responsible for opening and closing of the store
- Trained and coached associates: set daily goals for associates to reach
- Processed shipment and transport of shoes on the sales floor
- Provided daily maintenance and cleanliness of the store.
Education
High School Diploma -
Charles C. Vincent
Detroit, MI06-2000
Associate of Business Administration -
Schoolcraft College
Skills
- Customer Service
- Telephone Etiquette
- Verbal and Written Communication
- Skilled in OnQ and Pep System
- Listening Skills
- Telephone etiquette
- Office administration
- Strategic planning
- Administrative support
- Staff Management
- Business administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Front Desk Receptionist
Hampton Inn Suites
10.2023 - 12.2023
Front Desk Receptionist
Hampton Inn By Hilton
10.2022 - 09.2023
Sales Assistant/Brand Ambassador
RALPH LAUREN POLO STORE
11.2020 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
Comcast Cable
01.2020 - 12.2021
Office Manager
SPARK-KLEAN COMMERCIAL CLEANING COMPANY
04.2017 - 12.2022
Assistant Manager
PAYLESS SHOESOURCE
10.2012 - 03.2017
Home Health Aide
Michigan, Health Services, Home Healthcare Provider
01.2012 - 01.2021
High School Diploma -
Charles C. Vincent
Associate of Business Administration -
Schoolcraft College
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