Summary
Overview
Work History
Education
Skills
Love to read.
Accomplishments
Work Availability
Timeline
AssistantManager
Tiesha Mellers

Tiesha Mellers

Royal Palm Beach,Florida

Summary

Proven track record in enhancing customer experiences, evidenced by my role at Four Seasons Landscaping, where I spearheaded customer service improvements. Expert in CRM software and adept at fostering customer relations, I significantly boosted client satisfaction rates. My strategic approach and empathetic communication skills have consistently delivered impactful results.

Overview

24
24
years of professional experience

Work History

Customer Service Account Executive

Medical Office
02.2022 - 06.2024
  • Remote position
  • Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Private Nurse

Ronnie Roth
01.2000 - 01.2022
  • Participated in service education programs, patient care conferences and staff meetings to advance knowledge and foster multidisciplinary communication.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Scheduled appointments and transported patients to medical facilities using personal transportation.
  • Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
  • Maintained open availability to rotate through on-call periods, night shifts and weekend visits.
  • Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
  • Engaged and educated clients on appropriate behaviors and essential social interaction.
  • Changed out tracheostomies, gastrostomy buttons, and catheters regularly to prevent infection or other problems.

Work From Home Agent

Four Seasons Landscaping
04.2019 - 11.2021
  • Remote Position
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Contributed ideas, decision-making skills and good judgment to achieve objectives.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed and updated databases to handle customer data.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Created and maintained detailed database to develop promotional sales.
  • Cross-trained and provided backup support for organizational leadership.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Promptly responded to inquiries and requests from prospective customers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Bachelor of Arts - International Business

Florida Atlantic University
Boca Raton, FL
05.2006

Skills

  • Live chat support
  • Account updating
  • Product Knowledge
  • Call center experience
  • Email Etiquette
  • CRM Software
  • Data Collection
  • Customer Relations

Love to read.

 I've always loved to read, draw, and write poems. 

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Account Executive

Medical Office
02.2022 - 06.2024

Work From Home Agent

Four Seasons Landscaping
04.2019 - 11.2021

Private Nurse

Ronnie Roth
01.2000 - 01.2022

Bachelor of Arts - International Business

Florida Atlantic University

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Tiesha Mellers