Tiesha Scott
1103 SW 48th Terr, Cape Coral,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advanced Certified Nursing Assistant
Lee Health
09.2017 - 05.2021
- Cared for average of 10 patients, delivering high-quality,
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Recorded and measured patients' weight, temperature, respiration, and blood pressure.
- Managed pre-op and post-operative patient care by stocking medical supplies and preparing operating rooms.
Customer Care Agent
Ace Hardware
05.2021 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Coordinated timely responses to online customer communication and researched complex issues.
- Logged call information and solutions provided into internal database.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- cherwell service management - fill in important information and details (documentation)
- Avaya (Agent desktop)
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
Financial Aid Processor
Southern Technical College
09.2024 - Current
- Monitored federal regulations to ensure compliance with all applicable rules governing financial aid administration.
- Provided excellent customer service to students and families, addressing concerns about financial aid eligibility and requirements.
- Managed high volumes of incoming inquiries regarding the status of financial aid applications, providing prompt responses that maintained satisfaction levels among applicants.
- Coordinated with other departments to verify student enrollment status, ensuring accuracy in disbursed funds.
- Analyzed data trends in financial aid awards, identifying opportunities for improvement in processes and allocation strategies.
- Assisted students in understanding the financial aid application process, resulting in increased success rates.
Education
Associate Of Arts - General Studies
Keiser University
Fort Lauderdale, FLNon-degree - Certified Nurse Assistant
Cape Coral Technical College
Cape Coral, FL12.2017
High School Diploma -
Cape Coral High School
Cape Coral, FL05.2013
Skills
- Good communication skills
- Outgoing and friendly
- Complex problem solver
- Dependable
- Strong clinical judgment
- Operational Efficiency
- Personnel Management
- Customer Inquiries
- Outbound Calls
- Emergency Situations
- Problem Resolution
- Departmental Support
- Patient Medical Histories
- Data Communications
- HIPAA Guidelines
- Basic First Aid
- Agent Support
- Customer Relations
- Workload Planning
- Product Education
- Team Goals
- Clerical Support
- Telephone Reception
- Document and Records Management
- Documentation
- Computer Proficiency and Microsoft Office
- Curriculum Review and Lesson Preparation
- Direct Patient Care
- Microsoft SharePoint
- Medical Terminology
- Microsoft Excel
- Information Updates
- Verifying Coverage
- Inbound Customer Service
- Patient Interviews
- Online Chat
- Researching Customer Issues
- Conflict Resolution Techniques
- Supervising Employees
- Leadership
- Behavioral Disorders
- Autism Spectrum Disorder
- Patient Interaction
- Chronic Disorders
- Psychological Problems
- Social Psychology
- Mental Health Wellness
- Positive Reinforcement Strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- BLS - American Health Training, May 2023
- Certified Nurses Aide June 2017
Timeline
Financial Aid Processor
Southern Technical College
09.2024 - Current
Customer Care Agent
Ace Hardware
05.2021 - 09.2024
Advanced Certified Nursing Assistant
Lee Health
09.2017 - 05.2021
Associate Of Arts - General Studies
Keiser University
Non-degree - Certified Nurse Assistant
Cape Coral Technical College
High School Diploma -
Cape Coral High School