Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiesha Scott

Lynchburg,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude with 6+ years of experience in customer service. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Direct Support Professional

RiversHealth LLC
05.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.

Commercial Cleaner

Office Pride
12.2021 - 04.2024
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.

Bell Hop/Hotel Housekeeper

Craddock Terry Hotel & Event Center
10.2021 - 12.2021
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.

Janitor

FCS Cleaning Services
02.2019 - 03.2020
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.

Cashier/Assistant Retail Sales Associate

Dollar Tree
08.2018 - 11.2018
  • Met customer needs through polite, friendly and attentive service.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Direct Support Professional

Central Virginia Training Center
07.2011 - 10.2013
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.

Sales Associate

Belk
01.2009 - 07.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

K-Mart Store
01.2007 - 12.2010
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Hertitage High School
Lynchburg, VA
06-2008

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Client documentation
  • Decision-making support
  • Team collaboration
  • Social skills development
  • Attention to detail
  • Flexible and adaptable
  • Multitasking Abilities
  • Excellent communication
  • Active listening

Timeline

Direct Support Professional

RiversHealth LLC
05.2024 - Current

Commercial Cleaner

Office Pride
12.2021 - 04.2024

Bell Hop/Hotel Housekeeper

Craddock Terry Hotel & Event Center
10.2021 - 12.2021

Janitor

FCS Cleaning Services
02.2019 - 03.2020

Cashier/Assistant Retail Sales Associate

Dollar Tree
08.2018 - 11.2018

Direct Support Professional

Central Virginia Training Center
07.2011 - 10.2013

Sales Associate

Belk
01.2009 - 07.2011

Sales Associate

K-Mart Store
01.2007 - 12.2010

Hertitage High School

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