Hi, I’m
TIESHA WILLIAMS
Columbus,OH
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Professional healthcare assistant with strong track record in providing compassionate patient care. Expertise in vital signs monitoring, patient hygiene, and assistance with daily activities. Known for strong teamwork, adaptability, and achieving optimal patient outcomes. Reliable and skilled in fostering supportive and efficient care environment.
Overview
30
years of professional experience
Work History
Woodland Assisted Living
State Tested Nurse Assistant
09.2023 - 10.2024
Job overview
- Improved patient comfort by providing attentive and compassionate care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Managed inventory of medical supplies to maintain adequate stock levels for uninterrupted patient care services.
- Monitored vital signs to ensure timely medical interventions when needed.
- Assisted in meal preparation and feeding patients who required additional help during mealtimes.
- Provided mobility support to patients, promoting independence and preventing injuries.
- Assisted nurses with daily tasks for efficient patient care delivery.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and diagnoses.
- Contributed toward improving quality scores by adhering strictly to state regulations.
- Performed routine hygiene tasks such as bathing, grooming, and dressing patients while maintaining dignity and privacy.
- Collaborated with interdisciplinary teams to create individualized care plans for optimal patient outcomes.
- Participated in staff meetings to stay current on policy changes, share knowledge, and improve overall patient care quality.
- Educated patients on self-care techniques and healthy lifestyle choices, empowering them to take control of their health.
- Administered medications under supervision, following strict guidelines and protocols.
- Encouraged social interactions among residents through planned activities that promoted mental wellbeing.
- Provided emotional support and encouragement to patients, fostering a positive environment in the facility.
- Maintained accurate records of patient information, ensuring proper documentation for healthcare team members.
PLS Financial Solutions
CSR Shift Supervisor
10.2021 - 09.2022
Job overview
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
AEGIS Security
Unarmed Security Officer
05.2020 - 09.2022
Job overview
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Implemented security measures for special events, ensuring guest safety and minimal disruptions.
- Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Otterbein Senior Living
State Tested Nursing Assistant
01.2018 - 09.2021
Job overview
- Transferred patients between beds, wheelchairs, and other locations
- Recorded patient heart rate, pulse, and blood pressure
- Monitored patient conditions and reported problems to nursing staff
- Documented care actions, vitals, and orders in company software
- Offered support, companionship, and stimulation with conversation and recreation
- Worked alongside registered nursing staff and followed care plans
- Assisted with activities of daily living to improve patient quality of life
- Kept rooms clean and ready to meet individual needs
- Handled non-medical patient care activities and provided laundry and meal assistance
- Resolved patient issues by quickly responding to calls and emergency issues
- Kept patients comfortable with clean linens and well-stocked rooms
- Prevented bedsores, consistently turning patients every 2 hours
- Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools
- Positioned or held patients in position for surgical preparations
- Helped patients with limited mental and physical capacity handle daily living tasks
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Contributed to the overall success of the nursing team by providing constructive feedback and participating in ongoing professional development opportunities.
- Prevented pressure ulcers development among bedridden patients with consistent position changes every two hours as recommended guidelines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Ensured timely administration of medications by efficiently organizing medicine carts and preparing doses as directed by nursing staff.
- Aided in faster recovery time for post-surgical patients through attentive post-operative care and monitoring.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Health pro Staffing Services
State Tested Nursing Assistant
10.2015 - 08.2021
Job overview
- Transferred patients between beds, wheelchairs, and other locations
- Monitored patient conditions and reported problems to nursing staff
- Recorded patient heart rate, pulse, and blood pressure
- Offered support, companionship, and stimulation with conversation and recreation
- Worked alongside registered nursing staff and followed care plans
- Handled non-medical patient care activities and provided laundry and meal assistance
- Kept rooms clean and ready to meet individual needs
- Documented care actions, vitals, and orders in company software
- Assisted with activities of daily living to improve patient quality of life
- Prevented bedsores, consistently turning patients every [Number] hours
- Helped patients move safely with skilled mobility support
- Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools
- Helped patients with limited mental and physical capacity handle daily living tasks
- Kept patients comfortable with clean linens and well-stocked rooms
- Resolved patient issues by quickly responding to calls and emergency issues
Medical Staffing Network
State Tested Nursing Assistant
05.2005 - 10.2015
Job overview
- Recorded patient heart rate, pulse, and blood pressure
- Transferred patients between beds, wheelchairs, and other locations
- Monitored patient conditions and reported problems to nursing staff
- Handled non-medical patient care activities and provided laundry and meal assistance
- Worked alongside registered nursing staff and followed care plans
- Documented care actions, vitals, and orders in company software
- Kept rooms clean and ready to meet individual needs
- Assisted with activities of daily living to improve patient quality of life
- Offered support, companionship, and stimulation with conversation and recreation
- Resolved patient issues by quickly responding to calls and emergency issues
- Avoided treatment errors, carefully checking personal details and medication information
- Enhanced patient physical recovery with emotional and social support
- Transported patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds
- Helped patients with limited mental and physical capacity handle daily living tasks
- Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools
- Kept patients comfortable with clean linens and well-stocked rooms
- Positioned or held patients in position for surgical preparations
Family Dollar
Assistant Manager
06.2003 - 08.2006
Job overview
- Delegated tasks to appropriate staff members and monitored performance
- Supported senior managers with day-to-day operational requirements
- Coordinated employee schedules to provide adequate staff coverage
- Assisted with developing new company policies, procedures, and standards
- Monitored performance of employee teams and actions via regular performance evaluations
- Promoted products based on effective planning, merchandising, and employee preparation
- Gathered revenue data, contributing to budget development and forecasting
- Collaborated with upper management to develop and implement business improvements
- Reviewed consumer trends to forecast sales and inform inventory purchasing requirements
- Reduced corporate costs, promptly addressing shrinkage, employee turnover, and vendor pricing
- Maintained operational performance with skillful handling of opening and closing tasks
- Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities
- Oversaw employee training and staff management tasks
- Maximized employee performance with effective training and close mentoring
- Optimized inventory for maximum revenue generation
- Contributed to effective decision-making with detailed reports on daily operations
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Kept all paperwork current and compliant with internal standards and legal requirements
- Managed daily workloads by organizing effective schedules and delegating tasks
- Met customer demands by tracking market changes and adapting strategies to match
- Controlled labor costs by streamlining workflows based on expected demands
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
Education
Ultimate HealthcareColumbus, Ohio
Phlebotomist
10.2021
Triton CommunityRivergrove, Illinois
G.E.D.
02.2007
Samland Allied InstituteBolingbrook, Illinois
Physical Rehab Tech
05.2005
Greencroft HealthcareGoshen, Indiana
State tested Nursing Assistant
07.2000
Skills
- Customer Service
- Attention To Detail
- Love Learning
- Great Listener
- Helping
- Basic Life Support
- Patient Care
- HIPAA Compliance
- Collecting vital signs
- Recording vital signs
- Electronic Charting
- End of life care
- Documenting behaviors
- Specimen Collection
- Dementia and Alzheimer's knowledge
- Responding to emergencies
- Maintaining privacy
Timeline
State Tested Nurse Assistant
Woodland Assisted Living
09.2023 - 10.2024
CSR Shift Supervisor
PLS Financial Solutions
10.2021 - 09.2022
Unarmed Security Officer
AEGIS Security
05.2020 - 09.2022
State Tested Nursing Assistant
Otterbein Senior Living
01.2018 - 09.2021
State Tested Nursing Assistant
Health pro Staffing Services
10.2015 - 08.2021
State Tested Nursing Assistant
Medical Staffing Network
05.2005 - 10.2015
Assistant Manager
Family Dollar
06.2003 - 08.2006
Triton Community
G.E.D.
Samland Allied Institute
Physical Rehab Tech
Ultimate Healthcare
Phlebotomist
Greencroft Healthcare
State tested Nursing Assistant
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