Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Hi, I’m

Tiesha Williams

Wadley,US
Tiesha Williams

Summary

Perceptive, hard-working, and detail-oriented professional able to build and maintain optimal relationships with peers in order to achieve goals. Pay close attention to detail to ensure accuracy and maintain compliant documentation. Follow policies, procedures, and guidelines to assure consistent quality.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service representative role.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Diligent customer service representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

1
year of professional experience

Work History

Alorica

Customer Service Representative
04.2024 - 01.2025

Job overview

  • Coordinated scheduling of 50+ weekly rides for members, enhancing satisfaction and operational efficiency.
  • Ensured 100% safe transport for members to and from appointments, enhancing satisfaction and punctuality.
  • Fostered strong relationships by patiently assisting members in their inquiries, resulting in 25% increase in satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

Continuum Global Solutions

Customer Service Representative
01.2024 - 02.2024

Job overview

  • Remained self-directed, motivated, and accountable for personal actions.
  • Came prepared for class and completed assignments on time.
  • Navigated new technology, utilized available resources, and set realistic expectations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

Ultimate Medical Academy

DIPLOMA from MEDICAL BILLING AND CODING
11.2023

University Overview

GPA: High academic honor recognition/Dean's list /honor roll

Ultimate Medical Academy

HIPAA ESSENTIALS FOR HEALTHCARE PROFESSIONALS CERTIFICATE
11.2024

University Overview

Skills

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Revenue Cycle Management
  • Electronic Health Records
  • Electronic Medical Records
  • Managed Care
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy
  • Physiology
  • HIPAA Compliance
  • Medical Coding
  • Microsoft Office
  • Zoom
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution
  • Computer proficiency
  • Microsoft outlook
  • Appointment scheduling
  • Follow-up skills
  • Documentation
  • Microsoft PowerPoint

Accomplishments

Accomplishments
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Additional Information

Additional Information
High Academic Honors Recognition, Dean's List, Honor Roll, Microsoft Office Applications - Word, Excel, and PowerPoint, Type Speed: 35 WPM

Languages

English
Full Professional

Timeline

Customer Service Representative
Alorica
04.2024 - 01.2025
Customer Service Representative
Continuum Global Solutions
01.2024 - 02.2024
Ultimate Medical Academy
HIPAA ESSENTIALS FOR HEALTHCARE PROFESSIONALS CERTIFICATE
Ultimate Medical Academy
DIPLOMA from MEDICAL BILLING AND CODING