Tieva Taylor
Utah
Summary
Operations management and business development expert with a successful history at Sandia Farms Equestrian Center. Proven ability to enhance client engagement and streamline processes, leading to improved service delivery. Strong skills in team development and performance assessment, resulting in increased operational efficiency and robust client relationships.
Overview
21
21
years of professional experience
Work History
Program Director & Therapeutic Weight Loss Coach
Ciccone Family Wellness
01.2020 - Current
- In the role of Program Director and Therapeutic Weight Loss Coach at Ciccone Family Wellness, responsibilities included designing and implementing wellness programs aimed at promoting healthy weight loss. This position required a comprehensive understanding of nutrition, exercise, and behavioral change strategies to effectively guide clients on their wellness journeys.
- Developed personalized weight loss programs tailored to individual client needs.
- Conducted workshops and seminars on nutrition and healthy living.
- Tracked client progress and adjusted programs to ensure optimal outcomes.
- Collaborated with healthcare professionals to enhance program effectiveness.
- Fostered a supportive environment to encourage client engagement and success.
Operations Manager
Sandia Farms Equestrian Center
10.2017 - 01.2020
- As the Operations Manager at Sandia Farms Equestrian Center, the primary focus was on overseeing the day-to-day operations of the facility. This role required effective management of staff, resources, and client relationships to ensure a high-quality experience for all patrons. Responsibilities included developing operational strategies, optimizing processes, and implementing best practices to enhance service delivery and efficiency.
- Successfully improved operational efficiency by implementing streamlined processes.
- Trained and developed staff to enhance performance and customer service.
- Managed budgeting and resource allocation to maximize profitability.
- Fostered strong relationships with clients, resulting in increased customer loyalty.
- Ensured compliance with health and safety regulations across the facility.
Business Development Manager
Hardware Specialty
01.2014 - 09.2017
- In the role of Business Development Manager at Hardware Specialty, the focus was on driving sales growth and expanding the company's market presence. This position involved identifying new business opportunities, developing strategic partnerships, and enhancing customer relationships. Collaborating with various departments was crucial to align sales strategies with overall business objectives.
- Achieved significant revenue growth through the development of new client relationships.
- Conducted market research to identify emerging trends and opportunities.
- Implemented targeted marketing strategies that increased brand visibility.
- Collaborated with product teams to ensure alignment with customer needs.
- Monitored and analyzed sales performance metrics to drive continuous improvement.
Internet Sales Manager / Customer Service Resolution Manager
Westborough Buick GMC
11.2012 - 11.2014
- As the Internet Sales Manager and Customer Service Resolution Manager at Westborough Buick GMC, the objective was to elevate customer engagement and satisfaction. This role combined managing online sales leads with resolving customer service issues efficiently. Strong communication skills were essential for addressing customer inquiries and fostering trust.
- Increased online sales conversions through effective lead management.
- Developed customer feedback processes to enhance service delivery.
- Trained staff on best practices for online engagement and customer service.
- Resolved customer concerns promptly, resulting in improved satisfaction ratings.
- Collaborated with marketing to enhance online presence and reach.
- Temp position
Senior Account Manager
WESCO
12.2011 - 10.2012
- In the capacity of Senior Account Manager at WESCO, responsibilities included managing key client accounts and ensuring exceptional service delivery. This role demanded a proactive approach to understanding client needs and aligning company resources to meet those needs effectively. Building long-term relationships with clients was a priority to foster loyalty and repeat business.
- Exceeded sales targets consistently through strategic account management.
- Developed tailored solutions to meet specific client requirements.
- Conducted regular account reviews to assess satisfaction and opportunities for growth.
- Collaborated with cross-functional teams to enhance service delivery.
- Provided training and support to junior account managers to develop their skills.
National Inside Sales Manager
Fastenal Co.
10.2004 - 08.2010
- As the National Inside Sales Manager at Fastenal Co., the focus was on leading a team of sales professionals to achieve national sales objectives. This role involved developing sales strategies, monitoring performance, and providing training to ensure the team was equipped with the necessary skills to succeed. Strong leadership and motivational skills were essential for driving results.
- Increased national sales by implementing targeted training programs.
- Fostered a high-performance culture within the sales team.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Collaborated with marketing to enhance promotional efforts and campaigns.
- Conducted performance evaluations and provided constructive feedback to team members.
Education
Northwood University
Communication specialist -
US ARMY
Skills
- Operations management
- Business development
- Program oversight
- Client interaction
- Sales strategies
- Team development
- Process enhancement
- Customer engagement
- Performance assessment
Timeline
Program Director & Therapeutic Weight Loss Coach
Ciccone Family Wellness
01.2020 - Current
Operations Manager
Sandia Farms Equestrian Center
10.2017 - 01.2020
Business Development Manager
Hardware Specialty
01.2014 - 09.2017
Internet Sales Manager / Customer Service Resolution Manager
Westborough Buick GMC
11.2012 - 11.2014
Senior Account Manager
WESCO
12.2011 - 10.2012
National Inside Sales Manager
Fastenal Co.
10.2004 - 08.2010
Northwood University
Communication specialist -
US ARMY