Cars
Tieyanna Potts
Columbia,South Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
6
6
years of professional experience
Work History
In Shop Crew Member and Delivery Driver
Jimmy John's
- Current
- Deliveries: Delivering products to customers in a safe, timely, and courteous manner
- Safety: Conducting pre-trip vehicle inspections, following safety and lifting protocols, and ensuring the safety of the loading and unloading process
- Routes: Planning delivery routes to optimize time and fuel consumption
- Customer service: Establishing and maintaining good relations with customers, providing exceptional customer service, and resolving customer complaints
- Vehicles: Loading and organizing packages, driving the delivery vehicle, and identifying minor vehicle problems
- Records: Maintaining delivery logs and records
- Training: Training and coaching junior team members on customer service skills and local route navigation
Call center representative
CoastalCom
Myrtle Beach, USA
01.2024 - 03.2024
- Company Overview: A call center representative's job description includes a variety of tasks, such as:
- Customer service: Answering customer questions, complaints, and inquiries
- Product and service information: Providing information about products and services, and making sales recommendations
- Order processing: Taking orders, processing returns, and processing payments, renewals, and refunds
- Customer database management: Managing and updating customer databases
- Call routing: Routing calls to other team members
- Customer feedback: Reporting on customer feedback
- Call logs and reports: Completing call logs and reports
- Troubleshooting: Basic troubleshooting of products and services
- De-escalation: Using de-escalation techniques on phone calls
- A call center representative's job description includes a variety of tasks, such as:
- Call center representatives often work with inbound or outbound call centers, and may work in person or remotely
- Some skills and qualifications that are important for call center representatives include: Excellent verbal communication skills, Telephone skills, Friendly and pleasant manner, Data entry skills, Typing and word processing skills, Documentation skills, Active listening skills, Attention to detail, Problem solving skills
Customer Service Manager
AutoZone
03.2022 - 09.2023
- Customer service: Providing excellent customer service is a key part of any AutoZone role
- Merchandising: Maintaining the store's appearance and merchandising standards, including restocking merchandise and placing it in the correct areas
- Cash handling: Operating cash registers and following cash handling procedures
- Inventory management: Managing inventory and ensuring that orders are fulfilled accurately
- Safety: Maintaining a safe working environment, including wearing personal protective equipment (PPE)
- Company policies: Following company policies and loss prevention procedures
- Sales: Driving sales and promoting sales
- Product knowledge: Maintaining product knowledge and current promotions
- Diagnosing problems: Diagnosing automobile problems and recommending solutions
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Wal-Mart Associate
Walmart
11.2019 - 09.2023
- Company Overview: A call center representative's job description includes a variety of tasks, such as:
- Customer service: Answering customer questions, complaints, and inquiries
- Product and service information: Providing information about products and services, and making sales recommendations
- Order processing: Taking orders, processing returns, and processing payments, renewals, and refunds
- Customer database management: Managing and updating customer databases
- Call routing: Routing calls to other team members
- Customer feedback: Reporting on customer feedback
- Call logs and reports: Completing call logs and reports
- Troubleshooting: Basic troubleshooting of products and services
- De-escalation: Using de-escalation techniques on phone calls
- A call center representative's job description includes a variety of tasks, such as:
- Call center representatives often work with inbound or outbound call centers, and may work in person or remotely
- Some skills and qualifications that are important for call center representatives include: Excellent verbal communication skills, Telephone skills, Friendly and pleasant manner, Data entry skills, Typing and word processing skills, Documentation skills, Active listening skills, Attention to detail, Problem solving skills
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Helped customers locate items within the store using the inventory system.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Provided customer service support for inquiries, complaints, and returns.
- Processed shipments received from vendors according to established protocols.
Crew Member
McDonald's
08.2018 - 11.2019
- I worked as an In Shop Crew Member
- My responsibilities included customer service, food preparation to menu specifications, cleanliness, stocking, teamwork, and handling cash transactions
- Educated customers on menu items, product ingredients and nutritional values.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Adhered to health department regulations regarding food handling procedures.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
College Degree - Nursing
Purdue
09.2024
High school or equivalent -
Conway High School
Conway, SC06.2019
Skills
- Inventory Control
- Retail Management
- Retail Sales
- Management
- Sales
- Customer service
- Store Management Experience
- Merchandising
- Sales Management
- Microsoft Word
- Restaurant experience
- Communication skills
- Supervising experience
- Computer skills
- Leadership
- Healthcare
- Driving
- Marketing
- Customer support
- Social media management
- Hotel experience
- Cash register
- Cash handling
- Commercial driving
- Van driver
- Box truck
- Data entry
- Organizational skills
- Delivery driver experience
- Warehouse experience
- Senior care
- Home care
- Payroll
- Forklift
- Customer Service
- Order Management
- Time Management
- Telephone Etiquette
- Company standards
- Positive Company Representation
Timeline
Call center representative
CoastalCom
01.2024 - 03.2024
Customer Service Manager
AutoZone
03.2022 - 09.2023
Wal-Mart Associate
Walmart
11.2019 - 09.2023
Crew Member
McDonald's
08.2018 - 11.2019
In Shop Crew Member and Delivery Driver
Jimmy John's
- Current
College Degree - Nursing
Purdue
High school or equivalent -
Conway High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offPaid sick leave401k match4-day work weekPersonal Information
Work Permit: Authorized to work in the US for any employer
Interests
Music
Quote
“Start where you are. Use what you have. Do what you can.”
—Arthur Ashe
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