Tieysha D. Jackson
Missouri City,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Substitute Teacher
Fort Bend Independent School District
Sugar Land, TX
10.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Remote Customer Service Representative
Arise Platform- Signet /Home Depot
Missouri City, TX
10.2021 - 02.2023
- Maintained customer satisfaction by with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
Administrative Specialist
United States Census Bureau
Chicago, IL
11.2008 - 12.2020
- Created and updated records and files to maintain document compliance.
- Managed processing of personnel/payroll documents and implemented procedures for quality control review.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Developed training curriculums, conducted training sessions, and supervised onboarding and exit processes
- Supervised 10 administrative clerks and 4 administrative specialists, delegating assignments, and reviewing work for procedural accuracy
Seasonal Remote Customer Service Representative
The Popcorn Factory
Hickory Hills, IL
12.2009 - 05.2012
- Provided excellent customer care by responding to a minimum of 150 daily requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Seasonal Remote Customer Service Representative
1800Flowers
Hickory Hills, IL
03.2009 - 06.2009
- Delivered exceptional customer service to an average of 150 customers per day by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Senior Customer Insurance Professional
Allstate Insurance Co
Woodridge, IL
10.2007 - 05.2009
- Managed over 200 calls per day, generating quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
Education
Master of Science - Criminal Justice
Chicago State University
Chicago, IL05.2018
Skills
- Relationship building and management
- Verbal and written communication
- Creative problem solving
- Sales expertise
- Complaint resolution
- Account management
- Order fulfillment
- CRM
Timeline
Substitute Teacher
Fort Bend Independent School District
10.2021 - Current
Remote Customer Service Representative
Arise Platform- Signet /Home Depot
10.2021 - 02.2023
Seasonal Remote Customer Service Representative
The Popcorn Factory
12.2009 - 05.2012
Seasonal Remote Customer Service Representative
1800Flowers
03.2009 - 06.2009
Administrative Specialist
United States Census Bureau
11.2008 - 12.2020
Senior Customer Insurance Professional
Allstate Insurance Co
10.2007 - 05.2009
Master of Science - Criminal Justice
Chicago State University