Tifani Kantarevic
Las Vegas,NV
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Tapestry
Las Vegas, Nevada
08.2021 - Current
- Received and tracked incoming inventory shipments.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
- Ensured safety protocols were followed at all times while operating machinery.
- Identified discrepancies between physical count and computer data.
- Processed returns of defective merchandise as required.
- Followed established guidelines for picking orders accurately.
- Investigated any reported problems regarding shipping errors or damages.
- Collaborated closely with other departments on special projects as needed.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted in packaging and labeling of products for shipment.
- Packed boxes and stock using organizational guidelines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Used digital database to keep records of units and stock moved.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Secured items in truck by strapping over protective padding.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Inspected damaged goods prior to disposal or return to vendor.
- Received and processed incoming orders, ensuring accuracy of information.
- Verified stock inventory levels and maintained records of items shipped and received.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Organized warehouse racks to ensure efficient storage of goods.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
Case Manager
The Law Office of Daniel C. Allen
Las Vegas, Nevada
11.2019 - 05.2020
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Educated clients about mental health conditions, medications and self-care techniques.
- Supported family members by providing information on local support groups.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Transitioned clients to different providers based on progress or needs.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Reviewed treatment plans against individual goals and healthcare standards.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
- Utilized case management software and databases for efficient information tracking.
- Monitored client progress through regular follow-ups and case reviews.
- Maintained confidentiality and adhered to professional ethics and standards.
- Facilitated group sessions and workshops for clients on various topics.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Assisted clients in setting realistic goals and developing action plans.
- Participated in professional development opportunities to stay current with best practices in case management.
- Negotiated with insurance companies and other payers to secure coverage for client services.
- Prepared and presented case reports and summaries to stakeholders and management.
- Educated clients and their families about their rights and available community resources.
- Advocated on behalf of clients to secure necessary services and support.
- Conducted initial assessments to determine client eligibility for programs and services.
- Provided referrals to appropriate medical, mental health, and social services.
- Developed and maintained relationships with community resources and service providers.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Identified barriers to client success and developed strategies to overcome them.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Researched and analyzed community needs to determine program directions and goals.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Acted as consultant to community programs by interpreting regulations and policies.
- Assessed and identified service delivery challenges and opportunities within local area.
- Prepared and maintained budgets, personnel records or training manuals.
- Recruited, interviewed, and hired volunteers and staff.
- Provided hands-on and proactive leadership to community services staff.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Implemented and evaluated staff, volunteer or training programs.
- Directed activities of professional and technical staff members and volunteers.
- Oversaw fundraising activities and preparation of public relations materials.
Case Manager
Nguyen & Associates, LLC
Las Vegas, Nevada
06.2016 - 11.2019
- Managed a large caseload of personal injury claims, including car accidents, medical malpractice, and slip and fall cases.
- Developed legal strategies for each case based on clients' needs and objectives.
- Negotiated settlements with opposing counsel or insurance companies to ensure maximum compensation for clients.
- Organized and maintained accurate client files in accordance with state laws.
- Attended hearings, mediations, depositions, court proceedings and other meetings related to the cases.
- Provided regular updates to clients regarding their case status and any new developments.
- Conducted thorough investigations into the facts of each case to determine liability issues.
- Interviewed witnesses, obtained statements from experts, reviewed medical records and gathered evidence as needed.
- Researched relevant statutes, regulations and applicable case law to support legal arguments.
- Prepared settlement packages which included releases of all claims against defendants involved in the litigation process.
- Assisted attorneys in trial preparation by organizing exhibits, summarizing deposition transcripts and researching jury instructions.
- Analyzed financial information related to damages incurred by clients due to personal injuries sustained.
- Evaluated offers made by opposing parties during negotiations for fairness according to established criteria.
- Collaborated with other professionals such as investigators, medical experts or vocational rehabilitation specialists when necessary.
- Advised clients on potential risks associated with various courses of action or settlement agreements.
- Monitored all deadlines throughout the life of a claim to ensure timely filing of documents or payment of awards.
- Provided guidance on how best to obtain medical care while preserving rights under workers' compensation laws.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Created and managed budgets for travel, training, and team-building activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
- Reviewed and organized documents related to personal injury cases.
- Conducted research on relevant laws and regulations.
- Prepared correspondence to clients, courts, insurance companies, and other parties involved in the case.
- Attended court proceedings with attorneys.
- Assisted attorneys in preparing for trial by organizing exhibits and witness files.
- Coordinated medical records requests from physicians and hospitals.
- Compiled evidence such as police reports, photographs, accident reconstruction reports.
- Maintained client contact information database.
- Organized case files for easy retrieval of documents at any time during litigation process.
- Prepared settlement agreements for review by attorneys.
- Provided technical support to attorneys when needed to ensure accuracy of filings and timely submission of documents.
- Performed data entry into computer systems to update client profiles or track status of case activities.
- Created summaries of depositions taken in preparation for trial.
- Verified accuracy of billing statements from outside vendors such as expert witnesses or investigators.
- Scheduled appointments with clients or witnesses for attorney interviews.
- Managed calendar deadlines for filing court documents.
- Monitored progress of pending cases through regular follow-up with appropriate agencies.
- Researched relevant case law to support arguments in pleadings or motions filed by attorneys.
- Proofread all legal documents prior to submission to ensure accuracy and completeness.
- Updated docketing system with new activity on each case file.
- Obtained, reviewed and summarized medical records at direction of trial attorneys, consulting outside experts and arranging for medical examinations when relevant to cases.
- Used state and federal electronic filing systems.
- Performed variety of automated support tasks necessary to prepare, organize, index, develop and manage exhibits, evidence and data relevant to cases.
- Consulted with attorneys and case teams to establish workflows supporting efficient document reviews.
- Interviewed clients on interrogatories and recorded answers in writing, reviewing answers with attorneys and preparing answers in final form for submission.
- Coordinated implementation of document databases for legal team document review and production.
- Trained, supported and assisted case teams with best practice use of firm's e-discovery technology solutions, coordinating with and managing outside service providers and vendors.
- Tracked, stored and organized data in accordance with proper chain of custody protocols.
- Assisted litigation teams on legal automation requirements and systems capabilities to facilitate investigatory or litigation decisions, trial preparation and trial presentation.
- Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
- Collected case materials such as evidence, exhibits, motions and subpoenas.
- Rendered technical and analytical assistance to support attorney litigation needs.
- Analyzed incoming data from sources and provided detailed reports to case teams.
- Analyzed work product and created document productions using database platforms and performing quality control reviews and revising or improving documents where appropriate.
- Helped explain complex concepts in court by developing visual exhibits such as timelines, graphs, and PowerPoint presentations.
- Tracked data, created graphs and completed calculations using Microsoft Excel.
- Responded to client calls and inquiries to deliver applicable information.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Organized legal documents in company filing systems and databases.
- Created and updated case management and client account databases.
- Drafted motions, briefs and other legal documents.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Processed closing documents and transactional documents for legal review.
- Contacted witnesses and scheduled interviews and evaluations.
- Met with clients and attorneys to discuss case details and evidence.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Drafted witness declarations and pretrial statements.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
- Performed extensive research to prepare for court cases and gathered pertinent case information.
- Organized exhibits and arguments to present evidence on behalf of clients.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
- Stayed abreast of changes in legislative and regulatory guidelines.
- Organized and prepared case exhibits and evidence for trial.
- Booked travel arrangements for firm attorneys and support staff.
- Delivered subpoenas and coordinated law office activities.
- Called witnesses to give testimonies during court hearings.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV07-2014
Skills
- Legal Research
- Client Communication
- Insurance knowledge
- Medical record review
- Case Presentation
- Calendar Management
- Business Development
- Staff Management
- Project Planning
- Business Administration
- Budget Management
- Process Improvement
- Employee Development
- Policy administration
- Schedule Management
- Customer Service
- Cost Control
- Brand Management
- Contract Negotiation
- Adaptability
- Strategic Planning
- Decision-Making
- Interpersonal Skills
- Marketing strategy
- Work Planning and Prioritization
- Time Management
- Business Analysis and Reporting
- Interpersonal Relations
- Staff Development
- Time management abilities
- Team Leadership
- Attention to Detail
- Hiring and Training
- Data Analysis
- Cross-functional team leadership
- Adaptability and Flexibility
- Schedule oversight
- Onboarding and Orientation
- Documentation And Reporting
- Project Management
- Problem-solving abilities
- Team building
- Analytical Skills
- Administration and Reporting
- Effective Communication
- MS Office
- Performance Evaluations
- Multitasking Abilities
- Continuous Improvement
- Change Management
- Management Consultation
- Care Coordination
- Individualized counseling
- Needs Assessment
- Health History Documentation
- Family Education
- Referral Coordination
- Utilization review
- Client Advocacy
- Patient support
- Case Management
- Records Management
- Performance Tracking
- Regulatory Compliance
- Staff education and training
- Problem-Solving
- Relationship Building
- Program Development
- Indirect Patient Care
- Progress Evaluations
- Resource Identification
- Organization and Multitasking
- Documentation proficiency
- Case Planning
- Email and Telephone Etiquette
- Treatment Planning
- Resource Management
- Data Entry and Analysis
- Annual Case Reviews
- Case Needs Assessment
- Quality Assurance Controls
- Patient Management
- Case Documentation
- Medical Records Management
- Client empowerment
- Progress evaluations understanding
- Case Management Tracking
- Eligibility assessment
- Client assessment
- Policy Development
- Customer Service Management
- Employee Onboarding
- Accounting Procedures
- Office Supervision
- Documentation and control
- Recordkeeping and Reporting
- Proposal Writing
- Technology Troubleshooting
- Budget Administration
- Performance Improvement
- Presentation Design
- Contract Negotiations
- Administrative Support
- Event Coordination
- Travel Arrangements
- Bookkeeping
- Research
- Organizational Leadership
- Team Collaboration
- Database Administration
- Mail handling
- Workflow Planning
- Budgeting and Expense Monitoring
- Quality Standards
- Office Administration
- Scheduling
- Payroll and budgeting
- Training and coaching
- Administrative improvement
- Data Management
- Expense Reports
- Travel Coordination
- Event Planning
- Office Management
- Quickbooks
- Document Control
- Critical Thinking
- Corrective Action Implementation
- Scheduling and calendar management
- Data retrieval systems
- Contract Preparation
- Expense Reporting
- Meeting Coordination
- Human Resources
- Supply Ordering
- Warehouse Operations
- Shipment Palletization
- Storage Organization
- Order Preparation
- Material Handling
- Warehouse Organization
- Inventory Tracking
- Operations Support
- Heavy Equipment Operation
- Shipping and receiving
- Cycle counting
- Shipment unpacking
- Order Fulfillment
- Warehouse Logistics
- Loading and unloading
- Safety Training
- Quality Control
- Truck processing
- Deadline Adherence
- Barcode scanning
- Delivery Scheduling
- Warehouse Safety
- Cost Reduction
- Clear Communication
- Assembly and production
- Purchase Order Review
- Pick-list processing
- Safety Protocols
- Order Picking
- Record preparation
- Inventory Management
- Heavy Lifting
- Basic Mathematics
- Microsoft Outlook
- Damage Reports
- Product Management
- Microsoft Excel
- Receiving and Processing Shipments
- Packaging and Labeling
- Self-Motivated and Disciplined
- Material Safety Data Sheets
- Complex Problem-Solving
- Cycle Counts
- Unpacking merchandise
- Warehouse auditing
- Shipping Documentation
- Punctual and Dependable
- Equipment Troubleshooting
Languages
English
Professional
Croatian
Professional
References
References available upon request.
Timeline
Warehouse Worker
Tapestry
08.2021 - Current
Case Manager
The Law Office of Daniel C. Allen
11.2019 - 05.2020
Case Manager
Nguyen & Associates, LLC
06.2016 - 11.2019
High School Diploma -
Sierra Vista High School
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