Tifani Mullis
Warner Robins,GA
Summary
Conscientious Healthcare professional offering over 3 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills and extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Southern Primary Care
06.2023 - 03.2024
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient pulse oximetry.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Called and faxed pharmacies to submit prescriptions and refills.
- Measured patient spirometry.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Completed EKGs and other tests based on patient presentation in office as well as ear irrigation.
Trained Medical Assistant
Women's Speciality Care
01.2023 - 06.2023
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Cleaned and maintained medical equipment following procedures and standards.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Incorporated outside records into charts and EHR.
- Educated patients about medications, procedures and physician's instructions.
- Documented notes during patient visits.
- Labeled and completed lab requisitions using ICD and CPT coding.
Salon District Manager
QTan Tanning
01.2021 - 05.2022
- Greet customers, promote monthly specials, maintain salon upkeep, update inventory weekly, airbrush artist
- Mentored team members by demonstrating best practices for sales and customer service
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs
- Collaborated with General Manager to improve performance and grow sales
- Oversaw store merchandising, brand exposure and product availability.
Front Office Receptionist
Skincare Physicians of Georgia
01.2018 - 01.2020
- Scheduled appointments for specific providers, collected payments, traveled to other offices, scanned in paperwork for providers, trained other staff on new computer systems
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered office phone and emails to schedule appointments, answer questions, and document information
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Maintained front office cleanliness and organized supplies to increase productivity.
Customer Service/Manager
Sunvilla Tanning Salon
01.2017 - 01.2018
- Greeted customers, maintained salon up-keep, ordered supplies, managed social media, created weekly schedule and ran payroll
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Set clear expectations and helped employees pursue optimal paths for achieving each target
- Interviewed, hired and trained new quality-focused customer service representatives.
Education
Jones County High School
01.2015
Skills
- Sales orientation
- Revenue generation
- Employee scheduling
- Team building and motivation
- Brand management
- Issue and conflict resolution
- Troubleshooting
- Relationship building
- Basic math
- People skills
- Flexible
- HIPAA Compliance
- Proper Sterilization Techniques
- Charting Expertise
- Understands Medical Procedures
- Professional Bedside Manner
- Updating Medical Records
- Coordinating Drug Refills
- Examination Preparation
- Procedure Assistance
- Time Management
- Treatment Room Preparation
- Clear Communication
- Medical terminology knowledge
- Operating EKG Equipment
Timeline
Medical Assistant
Southern Primary Care
06.2023 - 03.2024
Trained Medical Assistant
Women's Speciality Care
01.2023 - 06.2023
Salon District Manager
QTan Tanning
01.2021 - 05.2022
Front Office Receptionist
Skincare Physicians of Georgia
01.2018 - 01.2020
Customer Service/Manager
Sunvilla Tanning Salon
01.2017 - 01.2018
Jones County High School
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