Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Tifanie Pappas

Trinity,FL

Summary

Dedicated Medical Office Manager with exceptional customer service and task delegation skills. Ensures patient satisfaction through efficient scheduling, registration, and financial counseling. Demonstrates strong organization abilities in creating thorough and comprehensive filing systems. Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems.

Overview

23
23
years of professional experience

Work History

Medical Office Manager

Ladies and Babies OB-GYN Associates
Trinity, Florida
09.2009 - Current
  • Ensured the accuracy of essential patient data, such as medical history, laboratory results, and billing information.
  • Synchronized appointment schedules with patient preferences to ensure satisfaction.
  • Ensured a smooth transition for new personnel by imparting critical skills and knowledge essential for delivering exceptional customer service while adhering to the organization's values.
  • Provided support to physicians by organizing patient charts prior to scheduled appointments.
  • Managed patient telephone inquiries regarding appointment scheduling or general questions about the practice's services.
  • Addressed conflicts between staff members and resolved issues related to patient care and safety.
  • Monitored inventory levels of supplies necessary for daily operations of the office.
  • Reviewed employee time sheets for accuracy before submitting them for payroll processing.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Sourced and screened candidates for vacancies in the practice.
  • Implemented an electronic health record system that streamlined workflow across departments.
  • Prepared correspondence and maintained personnel files.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Provided guidance and instruction to employees, ensuring adherence to best practices for maintaining high productivity levels.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
  • Communicated with patients and family members to provide updates on scheduled dates and times of operations.

Operations Supervisor

Scripps Green Hospital
La Jolla, CA
04.2003 - 06.2009
  • Oversaw operations of Gastroenterology and Hepatology department at Scripps Green Hospital.
  • Scheduled and coordinated surgical procedures and patient appointments.
  • Led a team of 6 scheduling staff members, overseeing the maintenance of schedules and charts for 7 physicians.
  • Monitored and evaluated staff's performance on a regular basis to maintain quality standards.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Supported other teams in meeting company goals.
  • Facilitated open communication channels between staff members through regular meetings.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Trained new employees on proper job functions and company policies and procedures.
  • Developed strong relationships with customers through excellent customer service practices.

Front Desk Receptionist

VCA Animal Hospital
San Diego, CA
12.2001 - 04.2003
  • Addressed incoming calls, ensured appropriate redirection of callers and accurately recorded messages when required.
  • Assisted with scheduling appointments for clients and visitors.
  • Ensured customer satisfaction by greeting them warmly and making them feel welcome.
  • Created and maintained a well-organized reception area to promptly assist all guests.
  • Efficiently oversaw the handling of incoming and outgoing mail, courier services, faxes, and various forms of correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Education

Bachelor of Arts - Speech-Language Pathology And Audiology

Loyola University Maryland
Baltimore, MD
05-2001

Skills

  • Reception Management
  • Detail-Oriented Approach
  • Proficient in Athenahealth EMR
  • Patient Data Management
  • Effective Team Leadership
  • Healthcare Operations Management
  • Conflict Resolution Skills
  • Strong Work Ethic
  • Workforce Planning
  • Persuasive Communication

Affiliations

  • Attended every annual Florida Woman Care conference since 2018. Built relationships and networked with others in the medical field. Brought back valuable information to the office and implemented it to make the office run more efficiently.
  • I enjoy spending my free time with friends and family.

References

References available upon request.

Timeline

Medical Office Manager

Ladies and Babies OB-GYN Associates
09.2009 - Current

Operations Supervisor

Scripps Green Hospital
04.2003 - 06.2009

Front Desk Receptionist

VCA Animal Hospital
12.2001 - 04.2003

Bachelor of Arts - Speech-Language Pathology And Audiology

Loyola University Maryland

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Tifanie Pappas