Job Search Status
Open to workDesired start date: Immediately
Open To Work
Tifany John Hubert
Customer Service
Jonesborough,USA
Work Preference
Summary
Customer service professional experienced in managing high call volumes and cultivating customer relationships. Skilled in CRM systems and active listening, contributing to enhanced customer satisfaction. Handles escalated issues and collaborates effectively within teams to meet business objectives while prioritizing tasks in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Caregiver/Personal Assistant
Visiting Angels
Gray, TN
10.2025 - 01.2026
- Conducted daily personal care assistance, focusing on bathing and dressing.
Managed health requirements, including medication adherence and appointment scheduling.
Handled household responsibilities such as cooking and cleaning efficiently.
Offered companionship and emotional support to improve quality of life.
Provided mobility assistance and transportation when necessary.
Maintained communication with healthcare providers to facilitate ongoing care. - Provided compassionate support to clients in daily living activities.
- Assisted clients with personal hygiene and grooming tasks.
- Administered medications according to established care plans.
Personal Lines Agent Support
Beach Insurance LLC
Myrtle Beach, SC
03.2025 - 08.2025
- Handled customer inquiries and processed policy changes effectively.
Coordinated with underwriters and agents while preparing necessary documentation.
Resolved billing and claims questions to maintain high service standards.
Utilized problem-solving skills to ensure client satisfaction in all interactions. - Provided personalized insurance coverage recommendations to clients based on individual needs.
- Managed client inquiries and resolved issues related to policy details and coverage options.
- Conducted thorough policy reviews to ensure compliance with regulatory standards and company policies.
Child Care /Hospitality Worker
Private Home
Weddington, NC
01.2018 - 03.2025
- Ensured child safety by providing first aid.
- Demonstrated patience and understanding in resolving challenging behaviors to foster positive interactions.
- Engaged children through storytelling during nap or quiet time to promote language development.
- Assisted toddlers with potty training to promote independence.
- Maintained a clean, organized environment for children's play.
- Managed daily household tasks to ensure smooth functioning of environment.
Housekeeper
Private Client
Matthews, North Carolina
05.2017 - 02.2025
- Performed deep cleaning tasks in all rooms, including bathrooms, kitchens, and living spaces.
- Maintained cleanliness and organization throughout private residence to ensure optimal living conditions.
- Established cleaning schedules to maintain consistently organized home environment.
- Managed laundry operations, including washing, folding, and ironing garments.
- Addressed and resolved client concerns about household cleanliness in a timely manner.
- Provided attentive customer service while honoring client privacy and preferences.
- Interacted pleasantly with clients and guests to foster a positive atmosphere.
- Utilized proper guidelines for cleaning chemicals during all maintenance tasks.
Cashier
Walmart
Monroe, NC
06.2017 - 10.2017
- Processed customer transactions and handled payments, including cash and credit. Scanned items, provided accurate change, and issued receipts.
- Processed customer transactions efficiently at checkout stations.
- Handled cash, credit, and debit payments accurately.
- Assisted customers with product inquiries and store navigation.
Customer Service / Technical Support
EGS Call Center
Manila, Philippines
10.2013 - 01.2016
- Combined customer relations with technical problem-solving to resolve user issues related to products or services, diagnosing problems and guiding customers through solutions via phone, chat, or email while documenting interactions to enhance customer satisfaction.
- Provided guidance and solutions to customers across phone, email, and chat, ensuring effective support and resolution of inquiries.
- Identified and diagnosed technical issues reported by customers with hardware, software, or other products/services, facilitating timely resolutions.
- Documentation: Logging customer interactions, issues, and solutions in a ticketing system.
- Escalation: Forwarding complex or unresolved issues to specialists or other internal teams.
- Collaboration: Working with other departments, such as product development, to report recurring issues.
- Product Knowledge: Staying up-to-date on technology trends and product updates to provide accurate support.
Vocalist
OMB
, Philippines
04.2004 - 09.2014
- Enhanced performance quality and stage presence by applying advanced vocal techniques, resulting in more engaging live shows.
- Executed live vocal performances for diverse audiences across multiple venues.
- Performed original and cover songs across gospel, pop, and other genres.
- Memorized song selections and cues while performing a cappella with accompaniment, contributing to seamless and polished live presentations.
- Collaborated with sound engineers to optimize audio clarity, ensuring audience enjoyed high-quality sound during performances.
- Participated in rehearsals to refine musical arrangements and strengthen group dynamics.
Cashier
SM Supermarket
Baguio, Philippines
01.2012 - 08.2014
- Processed customer transactions and handled payments, ensuring accurate and efficient service to enhance customer satisfaction.
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for a pleasant shopping experience.
Education
Vocational -
Manantan Technical
Pangasinan, Philippines03-2007
High School Diploma -
Urdaneta National High School
Philippines03-2006
Skills
- Personal care assistance
- Medication administration
- Medication management
- End-of-life care
- Mobility assistance
- Personal hygiene assistance
- Patient companionship
- Alzheimer's care
- Care plan management
- Documentation review
- Customer service
- Customer relationship management
- Attention to detail
- Time management
- Team collaboration
- Communication skills
- Verbal communication
- Stress management
- Relationship building
- Emotional support
- Computer literacy
- Microsoft Excel
- Microsoft word
- Restaurant experience
- Patient companionship
- Alzheimer's care
Timeline
Caregiver/Personal Assistant
Visiting Angels
10.2025 - 01.2026
Personal Lines Agent Support
Beach Insurance LLC
03.2025 - 08.2025
Child Care /Hospitality Worker
Private Home
01.2018 - 03.2025
Cashier
Walmart
06.2017 - 10.2017
Housekeeper
Private Client
05.2017 - 02.2025
Customer Service / Technical Support
EGS Call Center
10.2013 - 01.2016
Cashier
SM Supermarket
01.2012 - 08.2014
Vocalist
OMB
04.2004 - 09.2014
Vocational -
Manantan Technical
High School Diploma -
Urdaneta National High School