Tifarah Johnson
Evanston,IL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Manager
Marshalls
07.2023 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Front Desk Receptionist
Holiday Inn
03.2018 - 10.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed all tasks in compliance with company policies and procedures.
- Provided basic technical support for front office equipment, minimizing downtime.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Daycare Teacher
Tiny Minds Learning Hub
09.2016 - 09.2018
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Improved classroom management by establishing clear rules and using positive reinforcement techniques.
- Assisted children with special needs by providing tailored support and accommodations, ensuring inclusive learning environment.
Education
High School Diploma -
Evanston Township Highschool
Evanston, IL08-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Project planning
- Operations management
- Performance management
- Sales techniques
Timeline
Manager
Marshalls
07.2023 - 09.2024
Front Desk Receptionist
Holiday Inn
03.2018 - 10.2021
Daycare Teacher
Tiny Minds Learning Hub
09.2016 - 09.2018
High School Diploma -
Evanston Township Highschool
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