Tffany Douglass
Colorado Springs,CO
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Verizon
01.2017 - 01.2019
- Assisted customers with billing issues.
- Assisted customers with activating new devices.
- Assisted customers with upgrade orders.
- Cross trained in all channel systems: ACSS, WFM, OMNI POS, Verizon Credit, Syniverse
- Excelled in the goals I was given
- I have been leading for the last 2 years for my year end review.
- Thrive for feedback to become even better than the day before.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining service level agreements.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
Customer
Alliance
07.2015 - 10.2016
- Assisted Customers making new hotel bookings
- Assisted customers with refund requests and rebooking new hotel reservations.
Customer
DirecTV
10.2012 - 01.2015
- Test and try new processes to enhance the customer experience
- Handle inbound customer service technical and billing issues to their completion for all DirecTV products and services
- Assisted colleagues through chat with any questions or concerns
Education
High School Diploma -
Douglas County High School
Castle Rock, CO05-1992
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
Certification
- Travel certification for Sabre 1992
- Tier 3 Core Verizon - 2019
Timeline
Customer Service Representative
Verizon
01.2017 - 01.2019
Customer
Alliance
07.2015 - 10.2016
Customer
DirecTV
10.2012 - 01.2015
High School Diploma -
Douglas County High School