Artificial Intelligence
Tiffany Thorsen
San Francisco,CA
Summary
Founded and led an award-winning pet care business in California for ten years. Before selling the business in December 2018, the acquisition team requested that all employees and clients remain with the company. In light of these experiences, my next step was to join a real estate tech startup as the national director of pet care. Additionally, worked as an independent travel consultant and started a second pet care business during that period. Currently, I am with Redfin Real Estate and operate a consulting/coverage business for pet care companies in the Bay Area.
Overview
15
15
years of professional experience
Work History
Pet Care Business Consultant
Founder/IC
12.2022 - Current
- Cover the vacations and leaves of pet care professionals
- I create custom contracts for my clients based on business models tailored to their brands
- My first-hand experience selling my business, employee retention, and setting up a company to operate remotely allows me to provide consulting services to businesses concerning business automation, communications, billing, and exit strategies.
Tour Coordinator
Redfin
07.2020 - Current
- Manage complex schedules for Real Estate Agents, both buy-side, sell-side, and clients using proprietary CRM software
- Secure appointments to see homes for up to 70 clients per day with a high level of discretion and soft skills
- Translate MLS showing information for hundreds of listings per week and relay this to buyers and agents for multi-million dollar properties.
Director of Pet Care Operations
Amenify
07.2019 - 01.2020
- Spearheaded the business module creation connecting pet care companies with high-end multi-unit complexes all over the United States with successful partnership acquisitions
- Analyzed market revenue per state and implemented the business model with a 60% profit margin
- Advised on client relations/retention and conducted interviews with ethical pet care companies and sole proprietors, forming trusted partnerships with the company
- Oversaw the health and safety protocols for a network of 5 pet care facilities, serving over 3,000 pets annually, while implementing continuous improvement initiatives that led to a 20% increase in customer satisfaction ratings.
Founder
Who's Your Walkie
11.2008 - 12.2019
- Conducted in-home consultations/assessments with thousands of clients resulting in a healthy organic business growth rate
- Developed a recruiting and hiring pipeline with a successful four-year rate of retention
- Refined business consulting, CRM implementation, payments, and automation, processing up to 220k per year gross.
Education
Real Estate License -
CE Shop
San Francisco, CA12.2021
BA -
Columbia Teachers College
New York City, NY09.2007
Health Coach Certificate program -
Institute of Integrative Nutrition
New York, NY01.2006
Skills
- Problem-Solving
- Creativity
- Ability to Multitask
- Communication Skills
- Adaptability
- Computer Skills
- Active Listening
- Planning and execution
- Business Planning
- Team Management
- Research
- Customer Relations
- Relationship Building
- Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Design
Animal Rights
International Travel
Timeline
Pet Care Business Consultant
Founder/IC
12.2022 - Current
Tour Coordinator
Redfin
07.2020 - Current
Director of Pet Care Operations
Amenify
07.2019 - 01.2020
Founder
Who's Your Walkie
11.2008 - 12.2019
Real Estate License -
CE Shop
BA -
Columbia Teachers College
Health Coach Certificate program -
Institute of Integrative Nutrition