TIFFANE HUGGINS
Hinesville,GA.
Summary
Enthusiastic, proactive leader focused on developing, implementing, and reviewing processes and procedures that will increase efficiency and overall success of an organization. Talented at clearly specifying quality requirements with suppliers and monitoring procedure performance. Adaptable and able to thrive in a team-based or individually motivated setting. A true leader with 8 years experienced in the manufacturing environment. Proficient in MS Office (Word, PowerPoint, and Excel), CRM software, Salesforce, and paired with first-rate organizational and time management abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
QUALITY CONTROL MANAGER
Caesarstone Technologies
03.2019 - Current
- Responsible for quality control employee's activities in all aspects of their area of operation, from raw material acceptance through final delivery
- Develop, implement, and manage the quality process to meet company standards & customer needs
- Monitor workflow of the department, ensuring that all work is completed in a timely manner according to the company & departmental standards
- Monitor trends for training needs and ensured procedures and policies are being adhered to
- Regularly monitor and review team members written reports and documentation to ensure compliance with standard operating procedures
- Conduct professional training on multiple subjects: defect analysis, criteria standards, work processes, computer programs, temporary orders, and procedures
- Prepare and conduct quality presentations in departmental meetings; prepare for and participate in monthly quality meetings with Caesarstone's global management team as required
- Conduct professional training on subjects: defect analysis, criteria standards, work processes, computer programs, temporary orders, and procedures
- Provide coaching and development to team members
- Record keeping of quality reports and statistical reviews
- Established product specifications and quality assurance practices
- Supervised and guided inspectors, and other staff
- Reviewed customer complaints and activity reports to identify and address concerns
- Analyzed quality control test results and provided feedback and interpretation to production management or staff
- Demonstrated leadership by making improvements to work processes, creating S.O.P's and helping to train others
- Contributed to development, planning and completion of project initiatives
- Prioritized and organized tasks to efficiently accomplish service goals.
QUALITY CONTROL Reviewer
Caesarstone Technologies
10.2015 - 03.2019
- Inspected quality of finished products, making minor repairs to meet project expectations
- Used specialized tools to take precise measurements of various aspects of samples
- Reviewed criteria specifications to determine appropriate level of inspection required
- Adhered to all safety protocols to minimize equipment damage and avoid injuries
- Completed non-destructive tests and visual inspections continuously
- Escalated continuous nonconformity issues to management team for assistance
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
WAREHOUSE ASSOCIATE
GENERAL, Home Depot Distribution Center
01.2015 - 09.2015
- Communicated with internal staff members and management to facilitate timely product flows
- Utilized databases to enable efficient order processing and fulfillment
- Staged and sorted multiple types of products for loading to comply with preset instructions
- Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment
- Evaluated challenging warehouse situations and resolved issues to comply with company guidelines and maintain good process flows.
- Checked packages and merchandise for damage and notified vendors.
- Mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
CUSTOMER SERVICE REPRESENTATIVE
FIS Global
02.2012 - 04.2013
- Documented conversations with customers to track requests, problems, and solutions
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Upheld privacy and security requirements established by HIPPA regulatory agencies
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
SCAN COORDINATOR
Publix Supermarkets Store
02.2004 - 02.2012
- Greeted customers and delivered excellent customer service to promote sales and repeat business
- Completed price changes and maintained proper signage for product displays
- Conducted price audit scans and documented results
- Addressed pricing discrepancies by researching original price and fixing inaccurate information
- Verified vendor deliveries to maintain accurate inventory counts
- Maintained accurate inventory data by identifying and correcting pricing discrepancies.
Education
Vocational Program - Medical Assisting
Kaplan College
El Paso, TX08.2014
No Degree - Healthcare Administration
The University of Alabama
Tuscaloosa, AL05.2005
High School Diploma -
Central High School
Tuscaloosa, AL05.2001
Skills
Quality Processes
Employee Development
Communication
Cause and Effect Analysis
Problem -Solving Ability
Continuous Improvement Process
Recruiting and Hiring
Auditing
Inspection Readiness
Customer Relationship Management
Decision-Making
Performance Evaluations
Compliance Monitoring
Documentation Management
Certification
* OSHA 30 Hour Outreach Training Program - General Industry
Online Course - 360 Training 8/23/2023
* Certified Lifting Devices & Rigging Inspector
NACB 4/24/2023
* Certified ISO 9001:2015 Internal Quality Auditor
Online Course - Georgia Institute of Technology April 17-18, 2023
Timeline
QUALITY CONTROL MANAGER
Caesarstone Technologies
03.2019 - Current
QUALITY CONTROL Reviewer
Caesarstone Technologies
10.2015 - 03.2019
WAREHOUSE ASSOCIATE
GENERAL, Home Depot Distribution Center
01.2015 - 09.2015
CUSTOMER SERVICE REPRESENTATIVE
FIS Global
02.2012 - 04.2013
SCAN COORDINATOR
Publix Supermarkets Store
02.2004 - 02.2012
Vocational Program - Medical Assisting
Kaplan College
No Degree - Healthcare Administration
The University of Alabama
High School Diploma -
Central High School
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