Tiffan'e Markham
District Heights
Summary
Results-oriented management analyst with strong research, analysis, reporting, and process evaluation skills. Accomplished in problem resolution administration, and customer service. Outstanding verbal and written communicator, leader, mentor, interpersonal skills, and negotiator. Proven success in determining and meeting customer's needs, streamlining workflow processes, and meeting project deadlines. Proficient with project management and spreadsheet software, including Microsoft Word, Outlook, Excel, Access, and Project.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Onboarding Specialist (Remote Contractor)
IRS
11.2023 - Current
- Provide supporting collaboration efforts to stakeholder organizations to mitigate security risks associated with contractor access to systems, facilities, and/or SBU data.
- Perform the duties of processing IRS contractors through the on-boarding process, security awareness, and separation activities, and ensures that key information is available, following prescribed policies and directives.
- In the clerical capacity, I have the duty of ensuring the pertinent information is documented in databases. I process the risk assessment checklist completed by the COR’s.
- Upload the OF306, FCRA, and proof of citizenship and NDA forms along with the case into ABIS (Automated Background Investigation System).
- Maintain a database with the most current information on the contractor lifecycle, including levels of investigations, training, potential requests for physical and logical access, and separation data as required by regulations and policies.
- Collaborate with contractor and stakeholders to mitigate security risks and ensure that key data is available for sound business decisions. I communicate with management and team members on investigative activity to ensure contractors are within the five-year compliance and the adjudication dates are properly entered into HRC/PDS tracking system.
- Ensure the contractors received the correct type of investigation at the appropriate risk level that they will perform for the IRS.
Call Center Customer Service Representative (Remote)
Division of Family and Children Services
02.2022 - 10.2023
- Answering a high volume of incoming calls from constituents inquiring about the Food Stamp, Medical Assistance, and TANF programs.
- Documents all call information according to standard operating procedures.
- Keys in a high volume of data using standard office hardware and software.
- Multitasking work assignments and work in multiple queues.
- Provides professional, courteous, and helpful customer service to constituents.
- Maintaining a 85% or better on Quality Skill call monitoring cards.
- Performs other professional responsibilities as assigned.
- Processing Telephonic applications for Food Stamps, Medicaid, and Temporary Assistance for Needy Families.
Resident Service Assistant
Collington A Kendal Affiliate
08.2019 - 06.2021
- Produce and distribute The Weekly Courier (Newsletter), containing information about the happenings around the community weekly.
- Plan and coordinate monthly trips and activities for residents in the community.
- Facilitate Committee meetings with groups within the community.
- Created employee payroll profile, compiled time and attendance data in collection system.
- Reserve guest rooms inside the facility for outside visitors for short stays, making necessary arrangements upon visitors stay.
- Validated time sheets/overtime, prevented payroll discrepancies and prepared leave audits.
- Processed and reviewed employment applications, selected and contacted qualified candidates, ensured the most qualified candidate was selected through thorough evaluation.
- Performed administrative support tasks; typing, proofreading, transcribing handwritten information, and operating computers utilizing Microsoft Office Suite.
- Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, pivot tables, and PowerPoint presentation.
- Ordered office supplies, maintained records management systems, performed basic bookkeeping, and answered questions regarding examinations, eligibility, salaries, benefits.
Retail Sales Distribution Clerk
United States Postal Service
12.2016 - 02.2019
- Analyze postal sales; evaluate the effectiveness of procedures, resolve discrepancies, develop monthly innovative processes and standardize operation, brief supervisor, ensure 100% customer satisfaction.
- Manage post office boxes, receive rental payments, conduct reference checks, and complete related documentation, improve the integrity of managing the organization's mailbox rental accuracy.
- Conduct product inventories, verify record sales, create workbooks, brief accurate data to leadership.
- Greet customers and provide detailed information on sale products, ensure customer's needs are met.
Assistant Teacher
Kindercare
06.2014 - 12.2016
- Facilitated children activities, prepare and serve meals, maintained a safe and secured environment.
- Created/ implemented safety practices; enforced housekeeping, first aid, and sanitation practices.
- Matchless performer; assisted in staff meeting schedule and training, maintained accurate records.
- Proofread documents to ensure proper grammar, documents 100% accurate before leaving office.
Front Desk Concierge
Kettle Management
01.2012 - 06.2013
- Property primary point of contact, controlled identification checks and daily signature log.
- Managed documentation, filed and copied paperwork, updated policies and procedures, prepared and distributed correspondence to residence, information passed in timely manner.
- Greeted residents, monitored facility cameras, submitted work orders, signed for and delivered packages, collected rent and emailed receipts, and recorded all activity in daily log.
Education
Diploma - undefined
Bowie High School
06.2006
Skills
- TRAINING (4 years)
- Customer Service
- Guest services
- Software troubleshooting
- Warehouse
- OPERATIONS MANAGEMENT (Less than 1 year)
- Driving
- Documentation review
- Human Resources
- Cash Handling
- Filing
- Customer service
- OPERATIONS (Less than 1 year)
- Inventory Control
- Meeting Facilitation
- Program Management
- Time management
- Excel
- Clerical experience
- Word Processing
- POLICY DEVELOPMENT (Less than 1 year)
- Word
- HIPAA
- Retail sales
- Windows
- Risk Management
- Proofreading
- Fast learner
- Medical receptionist
- EMPLOYEE RELATIONS (Less than 1 year)
- Shipping
- Pallet Jack
- Restaurant experience
- Inventory
Certification
- First Aid Certification
- Child Development Associate Certification
Timeline
Onboarding Specialist (Remote Contractor)
IRS
11.2023 - Current
Call Center Customer Service Representative (Remote)
Division of Family and Children Services
02.2022 - 10.2023
Resident Service Assistant
Collington A Kendal Affiliate
08.2019 - 06.2021
Retail Sales Distribution Clerk
United States Postal Service
12.2016 - 02.2019
Assistant Teacher
Kindercare
06.2014 - 12.2016
Front Desk Concierge
Kettle Management
01.2012 - 06.2013
Diploma - undefined
Bowie High School
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