Tiffanee Cavan
Dallas,OR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
First Call Resolution
10.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Front Desk Receptionist
Dallas Aquatic Center
05.2019 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected locker/room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Restocked snacks and drinks as needed.
- Set up activity room for guests.
Cashier
Wendys Restaurant
12.2015 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Representative
T-Mobile
06.2015 - 10.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
Education
Associates Degree - Business Administration And Management
Big Bend Community College
Moses Lake, WA01.2014
Skills
- Professional Telephone Demeanor
- Microsoft Excel
- Order Processing
- Project Management Abilities
- Typing Proficiency
- Handheld Computer Device Software
- Order Fulfillment
- Process Transactions
- Problem-Solving Ability
- Strong Analytical and Problem-Solving Skills
- Administrative Support
- Stocking and Replenishing
- Microsoft Outlook
- Money Handling Abilities
- 10-Key
- Clerical Support
- Google Docs
- Multi-Line Telephone Operation
- Active Listening
- Computer Proficiency
- Conflict Resolution
- Microsoft Word
- Customer Relations
- Livechat Messaging
- Call Center Operations
- Reading Comprehension
Timeline
Customer Service Representative
First Call Resolution
10.2020 - 01.2023
Front Desk Receptionist
Dallas Aquatic Center
05.2019 - 09.2019
Cashier
Wendys Restaurant
12.2015 - 08.2017
Customer Service Representative
T-Mobile
06.2015 - 10.2015
Associates Degree - Business Administration And Management
Big Bend Community College
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