Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tiffaney Cunningham

Durham,North Carolina

Summary

Seasoned Patient Service Associate able to manage patient interactions with ease. Gained relevant experience in handling patient inquiries, scheduling appointments, and maintaining medical records. Strengths lie in excellent communication skills, empathetic patient care, and proficiency in using healthcare management systems. Record of improving office efficiency and enhancing patient satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Service Associate

Duke Internal Medicine
Durham, NC
09.2024 - Current
  • Greeted and provided assistance to patients upon arrival at the clinic.
  • Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
  • Explained policies, procedures and services to patients.
  • Processed referrals from primary care providers or other specialists according to established protocols.
  • Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
  • Coordinated patient care between different healthcare professionals involved in a patient's care plan.

Customer Care Representative

REVCO Solutions
Durham, NC
03.2024 - 09.2024
  • Resolved customer complaints promptly and professionally regarding billing for medical supplies and equipment.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
  • Answered customer inquiries over the phone and via email.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Delivered customer support to high call load each shift.
  • Processed customer account changes with proprietary software.
  • Prepared customer reports by gathering data collected during customer interactions.

Customer Service Representative

Ciox Healthcare
Durham, NC
08.2022 - 09.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat, setting deadlines and pick-up services for medical records.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

BBA - Business Administration

North Carolina Central University
Durham, NC
06-2014

Skills

  • Patient registration
  • Insurance verification
  • Referral processing
  • Appointment scheduling
  • Electronic health records
  • Customer service
  • Data entry
  • Conflict resolution
  • Communication skills
  • Time management
  • Scheduling appointments
  • Medical terminology
  • Patient confidentiality
  • Team collaboration

Certification

  • Licensed Cosmetologist, 1500 hrs credited through Elevate Institute here in Durham.

Languages

Spanish
Limited

Timeline

Patient Service Associate

Duke Internal Medicine
09.2024 - Current

Customer Care Representative

REVCO Solutions
03.2024 - 09.2024

Customer Service Representative

Ciox Healthcare
08.2022 - 09.2023

BBA - Business Administration

North Carolina Central University

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