Tiffaney Brown

Serve as a Management Analyst on the Implementation Team, supporting the rollout and optimization of enhancements to the District of Columbia Access System (DCAS), a Curam-based integrated eligibility platform.

• Conducts 3-5 impact assessments and gap analyses per quarter to pinpoint how system updates affect workflows, eligibility logic, and frontline operations to establish actionable recommendations.
• Collaborates with policy, functional business analysts, and operational stakeholders to translate requirements into actionable implementation strategies and user-centered solutions.
• Supports change management efforts by identifying risks, proposing mitigation strategies, and ensuring alignment between system functionality and program goals.
• Conducts monthly site visits to service centers to observe real-time operations, engage with frontline staff, and analyze roughly 40 CSL tickets for patterns that inform system refinements and training needs.
• Facilitates stakeholder engagement sessions to clarify priorities, uncover operational pain points, and build consensus around proposed system enhancements.

Train and develop staff to become exceptional users of the District of Columbia Access System (DCAS), a Curam-based integrated eligibility system.

• Developed comprehensive training curriculums that focused on the specific training needs of various stakeholders that were organized based on user roles within the agency.
• Conducted 60 hands-on training sessions per year where staff could practice utilizing DCAS and provide them with sample cases and scenarios in a controlled environment.
• Routinely participated in User Acceptance Testing (UAT) sessions to capture defects and collaborated with cross-functional teams to stay informed of system updates and changes.
• Managed timelines and resources while independently developing over 30 user-friendly manuals, step-by-step aids, video tutorials, and verbal guidance via video calls.
• Monitored the effectiveness of trainings by collaborating with team members to analyze pre and post test data to determine areas of opportunity.
• Developed and implemented program strategies to enhance service delivery for vulnerable populations.

• Proficiently utilized the District of Columbia Access System (DCAS) to accurately assess eligibility and successfully enroll district residents in key public assistance programs.
• Conducted 15 comprehensive intake interviews daily, applying in-depth understanding of District and Federal policies, procedures, rules, and regulations, resulting in precise eligibility determinations for SNAP, TANF, and diverse medical programs.
• Skillfully analyzed a wide range of data from customer applications, local and federal data hubs, and collaborating agencies, strengthening the accuracy of eligibility assessments.
• Recognized for expertise in addressing complex cases requiring advanced technical troubleshooting, effectively resolving processing issues and meticulously documenting corrective actions taken.

• Co-facilitated a weekly group of 6-8 students to help address their social and emotion needs and work to improve their behaviors and interactions at school.
• Participated in various multidisciplinary, Individual Education Plan (IEP), and manifestation determination meetings to assess whether the student’s special education needs were met.
• Conducted home and community visits to discuss the student’s attendance, academic performance, and behavioral issues with parents/guardians who were unable to visit the school.

• Managed a caseload of 3-5 students on a weekly basis to provide support for any emotional and behavioral issues with students.
• Co-facilitated a voluntary weekly group of 8-10 young women who shared a history of grief and trauma to provide healthy coping mechanisms and emotional support.
• Assisted in making referrals for students experiencing homelessness and abuse when necessary.