Tiffaney Durr

Human Resources & Team Leadership

• Interviewed potential hires, negotiated salaries and benefits, performed reference checks, and facilitated the hiring process.
• Created a company handbook and implemented company policies and safety procedures.
• Fostered a positive work environment, supported career development, and promoted healthy work/home life balance.
• Managed employee records, facilitated recruitment efforts, and maintained data accuracy and confidentiality.
• Conducted performance reviews, addressed performance issues, organized employee relations activities, and provided feedback.
• Performed exit interviews to gather insights into employee separations and identify areas for improvement.

Financial Management & Compliance

• Recorded and classified financial transactions, including accounts payable, accounts receivable, and general ledger entries.
• Prepared financial reports, including profit and loss statements, balance sheets, and payroll reports.
• Handled vendor inquiries, processed invoices, managed vendor records, and resolved payment and account balance issues.
• Executed vendor setup and payments, administered bank accounts, and performed account reconciliations.
• Developed and implemented financial strategies and built relationships with external stakeholders.
• Prepared and filed tax returns, resolved tax notices, and reviewed financial and tax documentation.

Operations, Safety & Administrative Management

• Implemented safety programs, integrated software for fleet operations, and ensured compliance with safety regulations.
• Supervised drivers and dispatchers, investigated incidents, and organized safety meetings.
• Managed office operations, including data entry, record-keeping, and maintenance of supplies and equipment.
• Coordinated administrative staff activities and served as the primary point of contact for internal and external communications.
• Cultivated and strengthened client relationships through effective issue resolution and dynamic communication skills.

• Brought in new accounts through successful networking strategies and promotional approaches.
• Networked among local business and community organizations to develop leads.
• Used SalesForce to handle current portfolio and prospective leads.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Utilized CRM software to manage client relationships.
• Researched companies and prepared presentations for event planners and sales managers.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collected room deposits, fees, and payments.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Excelled in fast-paced front desk operations while meeting guests' needs at busy facility.
• Worked closely with other departments to ensure seamless and successful guest and visitor experiences.