Tiffaney Gaona Carrillo

Housekeeping Manager

Rolling Hills Country Club

02.2019 - Current

Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Communicated repair needs to maintenance staff.
Managed staff of 4 housekeepers.
Assigned housekeeping staff to specific shifts and daily requirements.
Investigated customer complaints promptly, seeking timely resolutions to maintain positive members and guest experiences throughout their visit at the club
Managed team productivity and workflow to exceed quality standards.
Completed schedules, shift reports, and other business documentation.
Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the club
Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Placed orders for housekeeping supplies and guest toiletries.
Trained and mentored all new personnel to maximize quality of service and performance.
Enhanced members and guest satisfaction by maintaining a high standard of cleanliness and orderliness throughout the club.
Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
Managed laundry sorting, washing, drying, and folding
Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.