Tiffaney Gaona Carrillo
Long Beach,CA
Summary
A seasoned Housekeeping Manager with a proven track record at Rolling Hills Country Club, I excel in staff training and development, and guest relations, significantly enhancing member satisfaction. Expert in supply inventory management and fostering a culture of continuous improvement, I led a team to boost cleanliness scores, ensuring top-notch service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Rolling Hills Country Club
02.2019 - Current
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 4 housekeepers.
- Assigned housekeeping staff to specific shifts and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive members and guest experiences throughout their visit at the club
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the club
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Enhanced members and guest satisfaction by maintaining a high standard of cleanliness and orderliness throughout the club.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Managed laundry sorting, washing, drying, and folding
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
Education
High School Diploma -
Long Beach Poly High
Long Beach06-2009
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Folding clean laundry
- Customer Relationship Management
- Scheduling and Planning
- Cleaning practices
- Cleaning bathrooms
- Vacuuming and sweeping
- Sorting and washing laundry
- Quality improvements
- Supervisory skills
- Employee evaluations
- Supply Inventory Management
- Chandelier cleaning
- Customer Service
- Staff Scheduling
- Staff Training and Development
- Chemical Handling
- Sanitation Standards
- Report Generation
- Laundry operations
- Work Inspection
- Clear Communication
- Safety Protocols
- Employee Scheduling
- Linens Management
- Problem-Solving
- Staff Training
Languages
Spanish
Limited Working
Timeline
Housekeeping Manager
Rolling Hills Country Club
02.2019 - Current
High School Diploma -
Long Beach Poly High
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