Tiffaney Gonzalez
Portsmouth,VIRGINIA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Store Manager
AutoZone
Portsmouth, VIRGINIA
10.2015 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Produce Clerk/ Cashier/ Front End Manager
Kroger
Portsmouth, VIRGINIA
09.2010 - 06.2016
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Approached every question or concern with calm and level-headed approach.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed and resolved differences between accounting information and cash drawer.
- Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Learned Job title and Job title positions and provided backup at key times.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
Education
Bachelor's - Cosmetology
Hicks Academy of Beauty Culture
Portsmouth, VA06.2009
High School Diploma - Diploma
Churchland High School
Portsmouth, VA06.2003
Skills
- Records Organization and Management
- Cash Management
- Project Management
- Payroll Management
- Recruiting and Hiring
- Verbal and Written Communication
- Financial Forecasting
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Shift Scheduling
- Customer Service
- Store Merchandising
- Management Team-Building
- Multitasking and Organization
- Inventory Management
- Employee Training
- Staff Supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 15 staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time offLanguages
English
Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Interests
Reading
Timeline
Store Manager
AutoZone
10.2015 - Current
Produce Clerk/ Cashier/ Front End Manager
Kroger
09.2010 - 06.2016
Bachelor's - Cosmetology
Hicks Academy of Beauty Culture
High School Diploma - Diploma
Churchland High School
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