Tiffaney Mcgurthy
Phoenix,AZ
Summary
Skilled in healthcare administration and patient care coordination, I excelled at Reunion Rehabilitation Hospital by enhancing admissions accuracy and patient satisfaction. Leveraging my proficiency in medical terminology and hospitable demeanor, I improved processes and relationships.
Overview
19
19
years of professional experience
Work History
Front Desk Coordinator
The Limb Center
02.2025 - Current
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Trained all staff on front desk procedures and policies.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Obtain insurance authorizations.
- Submit reconsiderations for claims.
Admissions Coordinator
Reunion Rehabilitation Hospital
06.2022 - 02.2025
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Trained staff
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Gave tours of our facility.
Administrative Manager
Neuro-Ophthalmology LTD
04.2019 - 05.2022
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
- Trained staff
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Posted insurance payments
- Obtained Insurance authorizations.
Procedure Medical Assistant
Desert Spine and Sports Physicians
08.2017 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Trained staff
CNA/Administrative Manager
Right At Home Health Care
02.2015 - 08.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA/HUC
Paradise Valley Hospital
02.2006 - 01.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Trained staff
Education
Certificate of Technical Studies - Medical Assistant
Apollo College
Phoenix, AZ05-2004
Certified Nursing Assistant
Glendale Life Care
Glendale, AZ01-2003
Skills
- Healthcare administration
- Hospitable and friendly
- Medical terminology proficiency
- Teamwork
- Attention to detail
- Multitasking
- Patient care coordination
- Phlebotomy
- ADLS
- Blood Pressure
Timeline
Front Desk Coordinator
The Limb Center
02.2025 - Current
Admissions Coordinator
Reunion Rehabilitation Hospital
06.2022 - 02.2025
Administrative Manager
Neuro-Ophthalmology LTD
04.2019 - 05.2022
Procedure Medical Assistant
Desert Spine and Sports Physicians
08.2017 - 10.2018
CNA/Administrative Manager
Right At Home Health Care
02.2015 - 08.2017
CNA/HUC
Paradise Valley Hospital
02.2006 - 01.2013
Certificate of Technical Studies - Medical Assistant
Apollo College
Certified Nursing Assistant
Glendale Life Care
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