As a Client Service Specialist, I have resolved escalated and complex issues encountered by clients and internal departments. Over the years, I have developed top-notch skills in verbal and written communication, active listening and analytical problem-solving; enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty and maintaining positive successful relationships. Managed, adapted, trained and familiarized myself with various systems, processes, and operations to efficiently resolve customer issues from beginning through completion. Consistently focused on delivering an exceptional experience on every interaction with compassion and professionalism to ensure all customer requirements are fully met. Dedicated to exceptional quality and looking for a growth-oriented position. Offering 10 years of related experience and driven nature.