Summary
Overview
Work History
Skills
Software
Timeline
Generic

Tiffaney Patterson

Las Vegas,NV

Summary

As a Client Service Specialist, I have resolved escalated and complex issues encountered by clients and internal departments. Over the years, I have developed top-notch skills in verbal and written communication, active listening and analytical problem-solving; enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty and maintaining positive successful relationships. Managed, adapted, trained and familiarized myself with various systems, processes, and operations to efficiently resolve customer issues from beginning through completion. Consistently focused on delivering an exceptional experience on every interaction with compassion and professionalism to ensure all customer requirements are fully met. Dedicated to exceptional quality and looking for a growth-oriented position. Offering 10 years of related experience and driven nature.

Overview

9
9
years of professional experience

Work History

Client Service Specialist

Bank Of America
Las Vegas, NV
07.2022 - Current
  • Effectively navigate and utilize internal banking systems and databases to access customer account information and maintain data accuracy.
  • Enhanced client satisfaction by 15% by promptly addressing inquiries and resolving issues.
  • Managed timely and effective replacement of damaged or missing products.
  • Met customer call guidelines of over 70 calls per day.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated high levels of initiative and creativity while tackling difficult tasks.
  • Proved successful working within tight deadlines and in fast-paced environments.

Motor Vehicle Representative

Department Of Motor Vehicles
Lancaster, CA
10.2018 - 06.2022
  • Increased accuracy of data entry by meticulously inputting information into Motor Vehicle Database System.
  • Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
  • Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Assisted customers in obtaining driver's licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
  • Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
  • Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Learned and adapted quickly to new technology and software applications.

Senior Customer Service Advocate

Bank Of America
Simi Valley, CA
05.2015 - 09.2018
  • Achieved top-tier customer service ratings by effectively handling difficult situations with diplomacy and tact.
  • Responded to customer calls and emails to answer questions about products and services.
  • Facilitated successful conflict resolution between customers and company representatives, preserving brand reputation and goodwill.
  • Consistently met or exceeded performance metrics, demonstrating a commitment to excellence in all tasks undertaken.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reduced customer complaints through timely resolution of issues and proactive identification of potential problems.
  • Applied effective time management techniques to meet tight deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Resolved problems, improved operations by 10% and provided exceptional service.
  • Worked effectively in fast-paced environments.

Skills

  • Operation Support: Capable of directing all activities, including record maintenance, attendance and productivity reports, time keeping, office supply management, operation of standard office equipment, update database systems and inventory control Proven capacity to manage multiple tasks and simultaneous projects within deadlines
  • Client Service Management: Recognized for exceptional communication and customer service skills along with capability to design and reflect back the desired outcomes aligned with actionable solutions Skilled in evaluating processes, mentoring new employees and special projects as needed
  • Communication & Collaboration: Adept at developing a growth mind-set that enables the team to constantly grow and evolve Highly skilled communicator with outstanding capacity to assess organizational needs and ensure top levels of satisfaction by sharing best practices Completed courses in conflict resolution and empathy training to professionally assist customers courteously
  • Skills: Medical Terminology Knowledge, Critical Thinking, Strong Organizational Skills, Time Management, Complaint Investigation, Brand Representation, Recordkeeping Strength, Cross-Functional Collaboration, Portfolio Maintenance, Calm and Professional Under Pressure, Problem Resolution, Customer Data Confidentiality

Software

  • Salesforce CRM
  • Microsoft Office 365
  • Microsoft Teams
  • CEW
  • Avaya
  • Oracle
  • Cisco

Timeline

Client Service Specialist

Bank Of America
07.2022 - Current

Motor Vehicle Representative

Department Of Motor Vehicles
10.2018 - 06.2022

Senior Customer Service Advocate

Bank Of America
05.2015 - 09.2018
Tiffaney Patterson