Tiffaney Robinson

Resolved discrepancies between paper-based documents and electronic health records systems.

• Prepared release forms for transferring confidential medical records between providers.
• Monitored changes in healthcare laws impacting Health Information Management processes.
• Reviewed medical records for accuracy and completeness, ensuring compliance with HIPAA regulations.
• Maintained secure database of patient information, including diagnoses and treatment details.
• Conducted audits of medical charts to identify documentation deficiencies and coding inaccuracies.
• Facilitated timely retrievals of patient medical records for physicians and treating teams.
• Protected medical information against unauthorized access by adhering to protocols.

• Researched and responded to customer inquiries via phone, email, or mail regarding billing statements, services rendered.
• Conducted follow-up on outstanding insurance claims and worked with other departments to resolve payment issues.
• Participated in training sessions related to changes in laws and regulations affecting Patient Financial Services operations.
• Ensured HIPAA compliance when handling confidential patient information.
• Processed payments accurately and efficiently in a timely manner.
• Answered customer questions regarding account discrepancies or problems.
• Advised delinquent customers on strategies for debt repayment.
• Received payments and posted amounts to customer accounts.
• Managed multiple projects and tasks to ensure high quality and timely delivery
• Conducted weekly audits of cash drawers to verify accuracy of funds.
• Maintained records of all financial transactions for audit purposes.
• Executed weekly deposit processing and ensured delivery to bank.

• Developed and maintained master schedule for over 80 providers across multiple departments.
• Created and managed user access for Master Record programs, ensuring data integrity.
• Communicated essential information effectively to chiefs, managers, registered nurses, and analysts.
• Trained colleagues on various computer programs to enhance departmental efficiency.
• Prioritized daily workload while managing additional tasks to meet operational demands.
• Designed a comprehensive orientation binder for new employees to facilitate onboarding.
• Established and implemented departmental workflows adopted by all staff members.
• Processed schedule changes and emails within a 24-hour timeframe to maintain service continuity.

• Directed customer communications to appropriate department personnel for efficient issue resolution.
• Tracked and submitted employee timesheets to facilitate payroll processing.
• Scheduled appointments, meetings, and events for management staff to enhance productivity.
• Managed inventory to maintain adequate stock levels while adhering to budget constraints.
• Provided secretarial and office management support, fostering cooperative working relationships.
• Monitored resource allocation and scheduled staff to ensure optimal service coverage.
• Compiled presentations and reports as requested by leadership team for informed decision-making.
• Handled sensitive inquiries and complaints with professionalism and discretion.