Tiffaney Smith
237 Shrum Hill Rd. New Florence,PA
Summary
Dedicated leader with over 4 years of experience managing daily administrative support tasks and operations in multiple industries. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
7
7
years of professional experience
Work History
Director
The Nutrition Group
08.2022 - Current
- Oversaw daily functions, financials, quality, and compliance of multiple locations.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Created marketing strategy and advertising initiatives used to promote company to community members.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Processed monthly billing and re-billed to contract holder.
- Prepared and processed payroll biweekly.
Secretary
Vintondale Borough
03.2023 - Current
- Maintained daily report documents, memos and invoices.
- Responded to inquiries from calls and emails seeking information.
- Created and updated records and files to maintain document compliance.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Conduct human resources responsibilities such as recruitment, onboarding, and employee evaluations.
- Prepared and processed payroll biweekly.
General Manager
Anytime Fitness
07.2021 - 08.2022
- Applied established sales techniques and persuasive communication skills to grow company revenue by $274,000 per year.
- Contacted an average of 50-100 leads per day to book an average of 40 appointments per week.
- Generated and developed leads, using community networking, social media, and POS referral system to acquire new clients.
- Interviewed, hired, and trained Health Coaches and other General Managers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Observed and formally evaluated team members and offered positive feedback, constructive criticism, core value representation ratings, and people analyzer ratings.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Office Manager
Doug Robel's Quality Building & Remodeling Co.
05.2017 - 08.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Prepared and processed payroll biweekly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Answered all incoming calls and satisfied all information and scheduling needs.
Education
Bachelor of Science - Marketing
Indiana University of Pennsylvania
Indiana, PA05.2021
Associate of Science - Business Administration
Pennsylvania Highlands Community College
Johnstown, PA08.2019
Skills
- Team Leadership
- Customer Service Management
- Manage Budgets
- Lead Identification and Generation
- Relationship Building
- Financial Reporting
- Microsoft Office
- Verbal and Written Communication
- Time Management
- Multitasking and Prioritization
Timeline
Secretary
Vintondale Borough
03.2023 - Current
Director
The Nutrition Group
08.2022 - Current
General Manager
Anytime Fitness
07.2021 - 08.2022
Office Manager
Doug Robel's Quality Building & Remodeling Co.
05.2017 - 08.2021
Bachelor of Science - Marketing
Indiana University of Pennsylvania
Associate of Science - Business Administration
Pennsylvania Highlands Community College
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