Summary
Overview
Work History
Education
Skills
Education - High School
Timeline
Generic

Tiffaney Smith

Oakland,CA

Summary

  • Professionally skilled in interacting with multi-diversity communities
  • Oversee properties up to $25M
  • Knowledgeable using Yardi, Salesforce, and RealPage
  • Expertise in Landlord & Tenant laws, Fair Housing, HUD, Occupancy Regulations within low-income properties (Section 8, Tax Credit, HUD)

Overview

16
16
years of professional experience

Work History

Associate Director of Property Operations

MidPen Housing
11.2023 - Current
  • Lead teams of up to 20 personnel, supervising daily performance as well as training and improvement plans.
  • Train and develop department leaders and management staff for specific projects and ongoing operational needs.
  • Review proposed regulatory changes and evaluated potential impacts on business operations.
  • Prioritize tasks and allocated resources appropriately to keep teams focused and productive.
  • Pursue revenue and development strategies to keep department aligned with profit targets.
  • Manage resources and assets for department activities to comply with industry standards and government regulations.
  • Leverage data and analytics to make informed decisions and drive business improvements.

Property Supervisor

Satellite Affordable Housing (SAHA)
10.2019 - 08.2023
  • Hire, train, manage and evaluate staff (Property Managers, Assistant Property Managers, and Maintenance)
  • Assist with land purchases and securing financing
  • Monitor the development timeline of the acquisition, until the project is completed
  • Visit properties 3 times per week to ensure the property is in habitable condition
  • Prepare and manage budgets (existing and pre - developed properties)
  • Provide annual property outcome reports to the city and funders
  • Ensures that rent collection procedures are followed and benchmarks are achieved
  • Ensures that occupancy levels are at budgeted levels
  • Coordinate and manage pre-developments through lease-up completion
  • Review annual monitoring reports and conduct file audits to ensure compliance
  • Conduct trainings on local laws, policies, procedures to Property Managers
  • Build relationships with outside agencies and investors
  • Negotiate and monitor all 3rd party vendor contracts
  • Oversee MOU's with outside agencies

Asst. Property Administrator

Oakland Housing Authority
08.2014 - 10.2019


  • Managed 44 buildings (over 300 units), which includes the MOMS (Maximizing Opportunities for Mothers to succeed) program, which consists of reuniting families, working with the women to get their G.E.D, and get a job
  • Created weekly reports outlining vacancy rate, move-ins, move-outs
  • Performed pre-annual inspections inside units
  • Performed core functions filling vacancies and lease enforcements
  • Conducted evictions when necessary
  • Coordinated with the Leased Housing Department to ensure contracts and Housing payments are up to date
  • Scheduled maintenance work, assigned work to various contractors as needed
  • Met with tenants to mediate their issues/concerns
  • Communicated with contractors/vendors to ensure the work is completed in the time specified in the contract

Affordable Housing Coordinator

WayPoint Real Estate Group
03.2013 - 08.2014
  • Oversaw 350 California single-family rental properties in Northern California
  • Conducted quarterly audits within Yardi by region (5 regions) CA, ATL, CHI, AZ, LV
  • Communicated and provide material to investors to obtain funding
  • Send rent increase letters to the Housing Authorities and/or residents
  • Responsible for running, reviewing, preparing delinquency reports, and reconciling payments
  • Analyzed market rent pricing and established a 20% delinquency rate
  • Administered affordable housing applicant screenings prior to moving in
  • Assisted and prepared low-income families for home ownership through a rent-to-own program
  • Renewed expired contracts with rehabilitation contract vendors
  • Responsible for ensuring tenant property files were in compliance for all regional offices
  • Conducted evictions when necessary
  • Traveled to regional locations to train staff on Section 8 process and procedures

On-Site Property Manager

East Bay Asian Local Development Corp
11.2009 - 03.2013
  • Effectively coordinated and directed staff on yearly operating budgets up to $100,000
  • Maintained upcoming openings for property waiting list and applicant interviews (26th & International Blvd)
  • Oversight of project-based units (up to 30 units)
  • Monitored delinquent accounts, established and 10% delinquency rate decrease
  • Developed a 3-year reserved study for various building rehabilitations
  • Responsible for unit properties which included monitoring property conditions
  • Coordinated maintenance needs, construction management bids, and approved general contractors
  • Conducted pre and post move-in inspections
  • As-needed, required to participate in any/all tenant hearings
  • Screened applicants for suitability (interviewed and conducted background checks)
  • Preformed annual income re-certifications and negotiated new leases when necessary
  • Served as professional liaison to tenants and resolved tenant issues as needed

Education

High School -

Oakland Technical High
06.2003

Skills

  • Relationship management
  • Strategic leadership
  • Organizational development
  • Budget development
  • Critical thinking

Education - High School

Oakland Technical High, 06/03

Timeline

Associate Director of Property Operations

MidPen Housing
11.2023 - Current

Property Supervisor

Satellite Affordable Housing (SAHA)
10.2019 - 08.2023

Asst. Property Administrator

Oakland Housing Authority
08.2014 - 10.2019

Affordable Housing Coordinator

WayPoint Real Estate Group
03.2013 - 08.2014

On-Site Property Manager

East Bay Asian Local Development Corp
11.2009 - 03.2013

High School -

Oakland Technical High

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